"Outstanding customer service from Dan and his team in Newbury Halfords today."
"The Manager and staff at the Newbury Branch were really helpful this morning after I experienced a problem with their Online Orders last night."
"Very friendly and knowledgeable staff that serve you with a smile and get the job done."
"Shaun was really helpful and went out of his way to ensure that I found quickly everything I required in a friendly, efficient manner."
"The staff at Halfords Newbury were incredibly helpful and quite literally saved the day."
"Attentive staff. Product in stock. Knowledgeable staff."
"I am very very happy with Halfords Newbury Bicycle Department customer service."
Cons:
"Not only have Halfords Autocentres deliberately mis-led me, they mis-diagnosed my vehicle."
"There is a major staff attitude problem here."
"Very unhelpful staff."
"Possibly two of the most unhelpful staff I have ever encountered."
"Terrible service from the 'manager'."
"Absolutely disgusting, asked a member of staff for help with wipers."
"Very bad customer service!"
Product Availability and Assistance
Pros:
"Snapped my chain on a ride at Greenham Common - walked the 2 miles to the store and they were fabulous."
"I've come here a few times to get my bicycle serviced/repaired and they're always incredibly prompt and charge very reasonable amounts for their work."
"Purchased 2 headlights and asked to have them fitted."
"No pressure to buy, but great service!"
"Brilliant Service! Went to Halfords Newbury for a Free Bike Check - the team were very knowledgable, helped solve som issues."
"This is seriously the place to visit for their knowledge, access to all sorts of spares and solutions."
"The bicycle mechanic has lots of knowledge and was amazing at helping us find a suitable electric bike for my disabled adult daughter."
Cons:
"High prices compared to buying on the internet make this a place to visit only if you are desperate."
"However that product was apparently not available and nobody helped to check even though I purchased from the same store the week before."
"Typically part of the order to click and collect I wanted was all in stock online but not actually in store."
"After 2 visits to two different Halfords, to try and pick up a new bike (both apparently in stock according to the internet, but not in store)."
"None on display except toddlers bikes and ebikes."
"I felt misled when having a new bike wheel fitted."
"Halfords should not be trading if it advertises a bulb replacement service but then refuses to fit one on a Vauxhall."
Staff and Technical Expertise
Pros:
"The charming and professional technician did some troubleshooting on the car and sorted the query out."
"I would like to thank the Manager Jack at the Newbury store bike department."
"Superb on all levels. The staff man that helped and served me with car audio equipment was enthusiastic, knowledgeable and humorous."
"Every time I pop in for bike parts, car bulbs etc, I find every team member friendly and helpful."
"Service at the till was very swift and the employee was very polite and friendly."
"Incredibly friendly and helpful staff, did battery health check all free, and then fitted a new one once roadside assistance confirmed it was a dud."
"Served by a very knowledgeable, efficient and helpful member of staff behind the counter."
Cons:
"Not a good experience this morning as after got their mechanic to check my air-conditioning, the guy slammed the hood of my car with indifference."
"Look elsewhere for a bike service."
"NO HELP NO NOTHING EVEN SAID THEY WERE GONA TRASH IT, OR DID I WANA JUNK IT,!"
"Passing through Newbury when windscreen wipers needed replacing... Very unhelpful smirking staff."
"Absolute awful service my boyfriend brought his bike here on Wednesday where they are supposed to do a service check."
"Last time I visited I was kept waiting at the pay desk while the staff finished their conversation."
"After 45 minutes they gave up and suggested I go to a garage."