Nando's Ashford Reviews Summary

Customer Service

Pros:

• "Staff made us feel special..very kind and took photos of us."
• "The staff were extremely friendly and helpful along with floor supervisor/manager."
• "Staff were nice on entry and throughout."
• "Great service and staff waiting was impressive."
• "The staff always exceptional friendly and just want you to enjoy the evening."
• "All of the staff were very friendly."
• "Staff in the store were welcoming and friendly."

Cons:

• "Not great customer service really. Huge area to wait yet none of the staff are following 'covid restrictions' hmmm... 🙄"
• "Staff wondering around aimlessly."
• "Will never return to Nandos ever."
• "Poor welcome, not asked if we been before, just shown to a table and given menus by member of staff with a love bite on her neck very slow service."
• "Staff is rude and seems like they dont care about what they are doing."
• "Staff were not massively clear on what we could actually order."
• "The staff where so friendly and helpful when the ordering app also failed and just took my order as normal."

Food Quality

Pros:

• "Food came out quickly and was really hot and well cooked."
• "Been going to this Nando’s for 2 year like every Saturday and the staff doing amazing job and working the best they can with current situations. Food is the best here! Recommend definitely."
• "Food was fairly prompt and prepared to a good standard, very nice will be back."
• "Great service, yummy chicken dishes as you would expect at Nando's! Thank you!"
• "Pleasant environment even though quite busy. Food was fairly quick. All of the food was at the right temperature."
• "Mains were spot on too, just right, chicken was soft and tender not dry or tasteless."
• "The food was out a lot speedier than I would've thought possible."

Cons:

• "Half of my order came 15 mins apart while I could see my meal sat on the pass and it was left there. It was tough and dry by the time I got it."
• "The place is filthy, rubbish all over the floor, it's dark inside, ice machine is broken."
• "Had cold and undercooked food and items missing in other Nandos with grumpy staff."
• "Our full chicken lacked flavour (perhaps not marinated well, and not charred as normal) which is unusual."
• "The chicken was undercooked and only half of the drinks machine was working."
• "Chicken was very dry this time and corn on the cob was over chared."
• "The fake chicken burger was really very bad, bordering inedable."

Atmosphere & Cleanliness

Pros:

• "The floor staff keep the restaurant really clean."
• "Always very clean which is a bonus these days."
• "The restaurant was clean and food was to a good standard."
• "Very clean, quick and friendly."
• "Lovely seating- comfortable and clean all around including the toilets."
• "The atmosphere in there is always calm and relaxed, and even when ridiculously busy you're still able to hold a conversation."
• "Its a lovely spacious restaurant and wonderful atmosphere."

Cons:

• "The Ordering qr code wasn’t working."
• "Restraunt was empty yet was told I had to wait up to 30 mins for a seat."
• "Cleanliness of tables and menus not great either."
• "Will not put a foot through their door again. Attended their restaurant in Ashford, directed to a table and we sat there for 40 minutes. Not one waiter/waitress came near us to take our drinks and food order so we left without having a meal."
• "Noisy environment to eat a meal."
• "Tables all close together uncomfortable unprivate."
• "The place is filthy, rubbish all over the floor, it's dark inside."

Value & Pricing

Pros:

• "The food was on you table really quick too. Very good value for money."
• "Prices not too expensive either."
• "Overall, five stars for price, service and really the whole package in general."
• "Good value for food, lots of staff, however, a big wait on tables 20 mins to be seated even though half the restaurant was available."
• "The food which we eventually chose was good therefore a second star!"
• "As always, the food was very good."
• "The food is so tasty. Makes other food in other places seem quite bland."

Cons:

• "Food is ok, service is ok. The food is over priced with three meals costing near £50.00 for a chicken breast, chips and colesaw with two cokes and a small bottle of sparkling water is utterly ridiculous."
• "Never a massive fan of Nando’s it’s very small and expensive chicken, we went to the ashford branch after a long motorway drive and it was awful, we all sat with our coats on as it was so cold inside ! My chips where also tepid and as usual the chicken was the size of a quail."
• "It's okay but I find it very pricey just for chicken."
• "Visited on a Tuesday just after normal lunch times staff were ok food was average and cleanliness of restaurant was average, staff eating behind the counter in the for prep area doesn't do it for me."
• "They made us wait out in the cold and freezing temperature, they had no sympathy."
• "When we arrived @ Nandos they told us that we need 2 wait for 15 minutes, but a lot of table (outside AND inside) have been empty."
• "Just been to nandos with the family it was bloody freezing in there we all sat in our coats went to eat a chip and it wasn't cooked really disappointing."