Address: Wolverhampton Rd, Oldbury, B69 2BH, United Kingdom
Phone: +441215523031
Rating: 4.1
based on 251 reviews.
Food Quality
Pros:
"Scrumpy food. Kids demolished what was on their plates and were eager for seconds."
"That said when our smothered platter finally arrived it was delicious albeit minus the coleslaw and BBQ dip."
"Food was very good though only one choice of carvery meat available."
"Each meal was served correctly, everyone reported their food was delicious."
"Food well prepared and hot when served."
"I ordered katsu curry with rice and a side order of chips. the food tasted good."
"Lamb shank is beautifully tender in a tasty malbec gravy and at £10 is worth every penny as portions are massive too."
"Food was amazing, all the my guessed were overwhelmed by not only the amount of hot buffet that was served but the quality, taste and service was fabulous!!"
Cons:
"Downfall was as food is served to order our breakfasts came served luke warm, sausages were not cooked on all sides, bacon overdone."
"As for atmosphere well, as I was on my own they stuck me on isolated booth on my own. How depressing to be placed on a table where you feel like you are in an 80s office cubical."
"Portions were generous and staff were very helpful. However, while the menu said all desserts were available to take away, we were told that most of them were not available because they could not be packaged up appropriately."
"Not only was mine and my grandchildrens food not particularly good or even appetising I was charged twice for the pathetic offerings."
"Food was uncooked not eatable mixed the steaks up when it was clear we wasn't allowed that steak waited over an hour just for drinks for the food to come and it was cold forgot onion ring."
"food was bland. Missing items. The lasagna had hardly any pasta in it. The childrens food was burnt."
"When the food did finally arrive, we were disappointed and didn't feel it was worth the wait. The food was bland and we had things on the plate that we specifically said we didn't want (I.e coleslaw/salad)."
"Seemed as though it had been cooked for a while and left under the food warming lights."
Service
Pros:
"The staff were fantastic, literally went above and beyond for us."
"Charlotte was our waitress on the day, she was very polite and courteous throughout."
"Service was excellent and nothing was too much trouble."
"Harrison, our waiter was very attentive, friendly & paid attention to the specific details we requested with each meal."
"Our server Megan was 1st class. Happy, bubbly and made sure we were all happy with everything and got what we needed."
"The member of staff who greeted us at the door and showed us to our seat was a very welcoming chap."
"Michelle served us and couldn't do enough to make sure we all had a great time."
"Michelle gave us amazing customer service, she was friendly, professional and went above and beyond to make it an enjoyable visit for me and my partner."
Cons:
"Staff wandering around aimlessly and not paying any attention to guests."
"It's obvious that poorly trained staff hide behind bars/staff areas, leaving ONE senior staff member trying to fill in all the gaps."
"Felt very unwelcome on arrival, we felt like we were an inconvenience even though the restaurant was empty."
"Service poor staff looking and seeing that you're waiting walked off. Food service slow 35 mins before food and drinks order took."
"10 minutes after being seated had to go to the bar to order a drink to be told it's table service."
"Waited an hour for food, which wasn't an issue if the reason was consistent. 40 minutes in we were told it was showing as fully prepared so 'will be out in a minute'."
"The Lakeside is OK, nice and clean with friendly staff. However no nice vegan options, there are a couple but you're better off elsewhere if you're a vegetarian or vegan."
"Service very poor some waited 45 minutes for starters food was pre ordered some of the starters were cold attitude of the Male waiting was shocking."
Ambiance and Environment
Pros:
"Super environment. Warm and welcoming!"
"The place looks very nice and the service was very good. I really liked the ambiance."
"Great value (I mean seriously terrific value) food in a lovely cosy atmosphere."
"Lovely family meal for my daughters 18th. Had a great time, fantastic value."
"What a warm and friendly atmosphere, all the staff are great and the food is cooked beautifully."
"Just can't fault this restaurant. Staff very polite & friendly. The food is always cooked to perfection & tastes great."
"Came here previously when it was the lakeside and now it's under a new company it seems for the better."
"The decor is lovely the staff were very friendly and the food tasted beautiful. Nothing was too much trouble."
Cons:
"As for atmosphere well, as I was on my own they stuck me on isolated booth on my own. How depressing to be placed on a table where you feel like you are in an 80s office cubical."
"Nice venue but the food is awful. Anywhere that gives you packet sauce! Chips were overcooked maybe reheated. Cheap microwave food."
"Went for a family meal. Food was very basic to say the least but more importantly the staff were awful."
"Told the waitress I had an allergy to burger sauce while placing my order. My burger came out with the burger sauce on."
"The atmosphere was dead. It was clearly understaffed. The bacon was burnt."
"The atmosphere didn't feel good. I felt like I was invisible."
"Grumpy staff gave us the impression we were putting them out by turning up. Meal was usual fare Wetherspoons type of tat."
"Disappointing!!.....The atmosphere was dead. It was clearly understaffed. The bacon was burnt."