TURQUOISE KITCHEN & BAR Reviews Summary

Food Quality

Pros:

• "Every thing in this place is exceptional."
• "The food was amazing and delicious very good couldn’t fault it in anyway."
• "The quality of food was superb."
• "Absolutely brilliant food."
• "The food was fantastic and very reasonable waiting time."
• "Food 100% can’t go wrong. Consistent in taste and service."
• "The food was delicious! The portions are just right."
• "All food is beautifully cooked, very fresh, and delicious."

Cons:

• "The price was a bit high compared to other Turkish places in Birmingham not proportional to the quantity and flavour offered."
• "The cheese in yogurtlu kebab was a bit overwhelming but it was good nevertheless."
• "The food was tasty but the customer service is extremely terrible."
• "My experience at this restaurant was mixed. Where it starts to go wrong was that one of my party HAD UNCOOKED CHICKEN."
• "Food was nice for sure.... but the prices are unjustified."
• "The food was bland, been to Turkish places before and expected it to be just as good."
• "The chicken and lamb shish wraps are both extremely bland and overpriced."
• "The food is wonderful, and the staff are fantastic."

Customer Service

Pros:

• "Thanks to the amazing staff that gave us an amazing experience."
• "Our server was attentive and friendly."
• "Service is good, with friendly staff."
• "Great experience thanks to the staff very welcoming and really friendly good service."
• "Staff were very friendly and welcoming, and the starters arrived very quickly!"
• "Absolutely shocked at how rude the staff are, one in particular who claimed to be the manager."
• "The service was excellent, and the quality of food was superb."
• "Visited for the first time this evening and would definitely go back."

Cons:

• "The food was tasty but the customer service is extremely terrible. Staff were rude and we were made to feel very unwelcome."
• "This place is dreadful. By far the WORST customer service I have ever experienced."
• "Absolutely shocked at how rude the staff are, one in particular who claimed to be the manager."
• "The most dishonest and staff members I have ever encountered. Extremely lazy. Sickening attitude."
• "a nice restaurant but not the staff, they were rude, and or behaved badly with us being customers."
• "Only thing better than the food (which is 10/10 anyway) Is Tango!!!!"
• "The owner needs to change all the staff especially the person claiming to be manager!!"
• "Very bad customer service. They got my order wrong twice and lied saying the menu had changed when it had not."

Ambience and Decor

Pros:

• "The restaurant has a lovely relaxed atmosphere."
• "Lovely décor and well spaced tables."
• "Clean and bright inside with an informal, relaxed atmosphere."
• "Food is freshly made the decor is nice. Lovely Turkish lamps hanging from the ceiling."
• "Nice Turkish restaurant. Plenty of tables, lots of room and tasteful decor, including funky Turkish lights."
• "Very impressed everytime I come here. The fish is absolutely superb. Always had complimentary Lavas bread."
• "The decor is beautiful and the food was tasty but the customer service is extremely terrible."
• "Beautiful decor...fantastic food with huge portions."

Cons:

• "It's getting worse day by day you changed the role every months which is not good and staff very rude and moody as well."
• "So I went back after lockdown, and I was dissapointed to see they did not use the opportunity during the lockdown to change their chairs."
• "Not the best experience and shall not be returning back. Tables chipped/cracked, glass bottle soft drinks came flat."
• "Very neat tidy clean and pretty Turkish restaurant next to the Odeon cinema in West Bromwich staff are friendly even if their English is not great."