A-List Lace Hair Reviews Summary

Customer Service

Pros:

• "Customer service was exceptional and I was made to feel super comfortable."
• "The customer service from the receptionist to the fitter to the stylist, as usual was friendly, courteous and helpful."
• "The staff are friendly, helpful and so talented."
• "Honestly, from the minute I walked in until I left I was pampered and looked after."
• "The staff are lovely and help to explain everything to you if you don’t understand or need a bit of help."
• "The staff were very polite, friendly and helpful!"
• "The level of customer service is outstanding - welcoming and very attentive."

Cons:

• "The manager, Comfort, is unprofessional and has ZERO customer service skills."
• "There was a member of their staff at the desk who didn't even bother to ask me if I was being attended to and instead decided to sit on her phone."
• "Would never recommend. Far better hair and price value elsewhere."
• "Awful experience when trying to get a custom wig for my sick sister."
• "I tried reaching out to them by email to resolve the issue about a wig I purchased and they stopped responding after I asked for my money back."
• "Very disappointed i don't recommend this company the wigs look nothing like they do on social media."
• "Waited 2 HOURS to get it fitted and the girls didn’t even care about wasting my time. NO APOLOGY."

Product Quality

Pros:

• "The quality of the hair is fab and I’ve had mine in since last June."
• "The quality of the hairline is exceptional."
• "I have received many compliments about my unit & most people think its my hair."
• "Quality is amazing as they last a long time (with proper care) and they truly are undetectable even when you choose to wear your hair up."
• "I usually get the ‘Light Kinky’ which looks exactly like Afro hair straightened; the lace is thin and natural looking, and I never have to use make-up to make it look 'realistic'."
• "Their argan oil hair serum is amazing and I will be coming back here for all of my wigs."
• "All their wigs are made perfectly and they teach you how to maintain your wigs."

Cons:

• "For it to only end up with holes and excessive shedding leading to clumps of hair falling out just by running my fingers through it."
• "Hair quality is by far the worst I’ve ever seen."
• "You would get better customer service and better hair ordering of Ali Express."
• "The unit I ordered was really thin but okay its 130d. It started shedding pretty bad from day one."
• "The hair looks frizzy and not new."
• "The hair is like yaki hair and it is not human hair whatsoever."
• "The hair sheds and breaks easily."

Delivery & Accessibility

Pros:

• "What a beautiful service, I bought my unit on a Thursday, by Monday morning it was delivered at my doorstep, hassle free online purchase from UK to SA."
• "I live in VA and usually get my units within two weeks which is amazing!"
• "Non-custom wigs arrived within five days to USA and my other custom wigs took about six weeks like they promised."
• "They ship internationally which is fantastic!"
• "Their beautifully decorated salon is in West Kensington, literally a few doors from the underground station."

Cons:

• "What I got was 1x14inch body wave and 2x16inch STRAIGHTISH they have told me even though I sent them over 7 pictures proving they sent me the wrong thing."
• "We came back only to find the it had been customised in an awful fashion with the worst balayage I’ve ever seen."
• "I orders 1x14inch 1x16inch and 1x18inch all today wave! What I got was 1x14inch body wave and 2x16inch STRAIGHTISH."