Asda Clapham Junction Superstore Reviews Summary

Customer Service

Pros:

• "The click and collect used to be really good. Fast, easy and painless."
• "I found the staff on the shop floor to be friendly and knowledgeable."
• "We had the best experience with Christine, she was amazing! Thank you so so much for going above beyond to help out with our click and collect."
• "I decided to write this review because of the extremely polite staff in ASDA Clapham Junction."
• "Julie at the customer service is super helpful!"
• "Great store with excellent selection of nearly everything. Easy parking, free for 2 hrs."
• "I shop there weekly and I have never been disappointed."

Cons:

• "The staff are appalling, extremely unhelpful."
• "Customer service non existent!!!"
• "Service was slow, rude, and quite frankly appalling."
• "Some of the staff are very unhelpful and uninterested on helping customers, they never smile."
• "Staff are rude and disrespectful."
• "POOR CUSTOMER SERVICE, don't answer the phones or hang up on you."
• "The customer service is appalling."

Store Cleanliness and Organization

Pros:

• "I have never experienced the bathroom facilities to be dirty or in poor condition."
• "Aisles are wide and well groceries are well stocked."
• "It's a superstore.. has clothes, household goods and bits n bobs of everything."
• "Large and modernly equipped parking lot with the possibility of free parking."
• "Two level parking never without a parking space."
• "Seems cleaner."
• "Very nice Place to shop large store newly refurbished very well dispatch through the whole story easy access Self checkout."

Cons:

• "Toilets are awful, they should be checked hourly."
• "It is an incredibly unkempt store. Things are constantly moved about from week to week, shelves are often empty or unordered, and it feels dirty."
• "The aisles were crammed, the shelves were disorganized, and the produce section was dirty."
• "Very messy and dirty upstairs quiet discusses me!"
• "The whole store seems to have been arranged by a hoarder, stuff everywhere, it's a nightmare to navigate the aisles."
• "They need to make sure they keep the toilets clean and open. They are disgusting."
• "What really got me on my last visit on Saturday however was the state of the toilets, horrendous to say the least."

Product Quality and Availability

Pros:

• "Nice experience shopping in Asda. Keep varieties and offer quality products."
• "I'm constantly amazed by how many things I find in here that I never expected to. Everything is very affordable."
• "Prices are super competitive, but the quality is still good."
• "Asda Extra Special items are especially very good, I always go for their White Bloomer bread."
• "Awesome place to buy incredible food shopping and drinks."
• "Best flavored canned mackerel out a of all the super markets hands down."
• "Large and well-stocked Asda offers all the brands the chain works with."

Cons:

• "The milk had a tiny hole and was dripping milk and the icecream had lead open, it was not fully sealed."
• "Terrible Ques, lots of shelves bare and products close to expired."
• "For some reason their chickens smell terrible and I find that their fish goes off really quickly."
• "But the quality of Asda make products are not that great, may be because they are cheaper in price."
• "Lots of items were either expired or on the last day."
• "They substituted non organic for organic. Yogurt pots split. Staff lazy and not helpful enough."
• "Never been to a supermarket that had so much space and had so little products, also very limited range."