Vic Young (South Shields) Ltd Reviews Summary

Customer Service

Pros:

• "We have hired a few cars from yourselves and we always get 100% service from the hire team."
• "What a garage! Absolutely fantastic service, the staff are super friendly, polite and courteous."
• "I could not fault our sales man Jack his customer service is fantastic always went above and beyond with helping me even after I had the car."
• "Callum was really first-class in all our dealings with him and I cannot stress how easy it was to deal with him."
• "Fantastic customer service from the Vic Young after sales team."
• "Quality of the customer service was outstanding Sean from Motability in South Shields showroom was a gentleman from the start."
• "Sales executive Ray Scott was brilliant and we can't thank him enough for the service we experienced when buying our car."

Cons:

• "Spent over half an hour with automated messaging trying to hire a car ....was then given phone number which no one wanted to answer...needed a car in a hurry so ended up at enterprise... Vic young rental ...waste of time."
• "The team were great although responses to emails were problematic."
• "Then, not even 48 hours after receiving the car, I experienced issues which Vic Young were reluctant to help with."
• "Buy from Vic Young if you want awful customer service. 1 customer lost."
• "Bought a car from here but Customer service is useless. if you have a fault or any issues be prepared to do all of the chasing as they won't phone you."
• "The service here was horrendous, you have workers in the van trying to ram you off the road with a young baby in the car."
• "I first visited Vic Young 4 weeks ago... The customer service is the most poor I’ve ever experienced."

Car Purchase & Rental Experience

Pros:

• "A pleasant and refreshing experience. A no nonsense approach to purchasing a car."
• "Outstanding car rental recommend these guys all day long had to extend my car rental extra few days and give me a great deal... And the deposit is great price especially as other companies ask silly amounts....you leave a message for them and their fast response..."
• "A great buying experience, hassle-free and a no-pressure sales approach."
• "Whole process of buying a car here was straightforward, no pressure, Jack had all the answers and all the solutions."
• "I bought a MG5EV Exclusive on Friday. Fantastic price, 4 year PCP deal on 0% APR, great trade in offered."
• "Everything was smooth. Got a fair price for my trade-in and Callum was very helpful."
• "The handover was excellent, with Callum taking the time to familiarise myself and my wife with the workings of our new car."

Cons:

• "We sadly decided not to take delivery of the car as we had lost trust with the company and were now concerned about the safety of the car."
• "Its very disappointing as someone recommended me and have received nothing but stress with the car."
• "Avoid this company if possible. Gave me a car and in less than 6months soooo many problems."
• "The service team then let the company down. I received the car 3 weeks later than promised."
• "It's a shame we were to told the car would be ready on two occasions to find out it wasn't."
• "Collection of the car was for a set time and it was handed over unfinished with the tyre pressure flashing."
• "When the car was delivered there were some paint chips on it that I wasn’t expecting."

Facilities & Amenities

Pros:

• "They have a little play area to keep the kids happy and free tea and coffee."
• "The cars have always been clean and with no problems."
• "Great value, friendly service, and long standing part of the South Tyneside community!"
• "I've always dealt with Vic Young as the service and cars are always first class."
• "Very pleased with the outcome! They also repaired all of the alloy wheels."
• "Professional service with a genuine care for customers."
• "Faultless process, bought a second hand car from here and it was faultless and clearly been thoroughly checked over."

Cons:

• "The loan car given showed insurance had ran out the day after!"
• "Brought a car back after having it for a week. Some really light scratches on the bumper as I drove past a fallen bush while in the lakes."
• "Absolutely shocked by the 'customer service' of a company who are proud of their customer service."
• "I’m also finding the gear box is very slow to find the gears as I have an automatic one."
• "Incompetent, avoid at all costs. Keeps hanging up the phone and ignoring calls."
• "Was looking at buying an MG ZS EV, but unfortunately at the time we couldn't make it happen... because no-one would match the price, so we gave up."
• "The company only cares about the money, as soon as they have it, they break warranty agreements and deny you of any help."