Old Walnut Tree Reviews Summary

Service

Pros:

• "Dropped into today for the first time - Friday Lunchtime - and was greeted by a 'table host', shown to a spotlessly clean table."
• "They go above what's required to help you get what you need for a special occasion definitely recommend their buffet service."
• "The service was very good and it was the perfect atmosphere to watch England win."
• "The workers are very nice and polite to everyone in the and I would definitely recommend coming here."
• "Staff did well serving, especially as there were two parties of 20 plus people eating."
• "The staff are really chatty friendly & attentive."
• "Staff were cheerful and helpful."

Cons:

• "Poor service. Long wait times and food has arrived cold the last three times I've visited."
• "Not a single member of waiting team came and asked if food was okay."
• "The service is let down by the poor organisation of whom I believe to be the Manager."
• "Stood at bar being ignored for 5 mins. Girl cleaning tables completely ignored us and barman didn't even acknowledge us."
• "Service Terrible. Bar and tables full of dirty glasses and plates."
• "They messed up our order and when asked the girl who did the order to sort it out she told me that she was sorry she made a mistake but I would have to pay for it again."
• "The service was awful they made me the correct fish size by which time my wife and daughter had finished their meal..really bad experience."

Food Quality

Pros:

• "Such good value and the food was perfectly cooked."
• "Food was hot and freshly cooked."
• "Food was delicious, hot, tasty and cooked to perfection."
• "Food was great & staff friendly."
• "Onion rings and chips were delicious."
• "Christmas meal with work colleagues - food was good, festive burger was very enjoyable."
• "The food was very good."

Cons:

• "Food was nothing like described."
• "Really really lowering their standard. Everytime I go there it's worse than the last."
• "The XL Surf Turf and Cluck was cold."
• "The burger was a little burnt and the chicken in the chicken burger was quite dry and there wasn't enough mayo in there to compensation for the dryness."
• "Burger was not freshly cooked and was low grade, greasy meat."
• "However, this weekend I decided to have the roast. Big disappointment... Pretty much everything was bland and quite obviously frozen rather than anywhere near fresh."
• "Food was cold had to send my food back my partner and friends food was also cold."

Atmosphere & Cleanliness

Pros:

• "Wanted to find a decent pub to watch the British Lions play rugby, we were all delighted to have come here, very good clientele, staff were all good at their job, food was excellent."
• "The food is brilliant."
• "The overall atmosphere was busy but relaxed and there is enough space between separate groups to feel comfortable."
• "The seating area and bar were so clean and the covid rules were clear and visible and easy to follow."
• "Great atmosphere, music, food and my daughter especially loves the teddy machine."
• "Good atmosphere when the football's on & good background music when it's not."
• "Nice pub and atmosphere."

Cons:

• "So, where do i begin.... pre-booked a table and was seated next to a family with screaming children despite seating area being virtually empty."
• "The cutlery was disgusting, the knife and fork hadn't been washed properly."
• "Venue was dirty, table wasn't clean and silverware was used from the last table."
• "Suspect my pint came from the bottom of the barrel, but it happens to someone every barrel, bit like Russian Roulette, and this was my turn."
• "The building is pretty nice and there's always space available."
• "Too much emphasis on the football so on match days the place is full of usually noisy football fans so best to avoid."
• "Disgusting. If I could give it 0 stars I would. In the time that we sat there and had a meal not 1 but 3 ants were crawling across our table."