Inanch London Reviews Summary

Customer Service

Pros:

• "Amanda on reception was wonderful and incredibly helpful."
• "Demi was lovely and made me feel at ease."
• "The reception team at the salon and Witold created a welcoming and comfortable atmosphere whilst in the salon and was an enjoyable experiences."
• "Staff from the reception to the most senior stylist kind, friendly, professional and welcoming!"
• "The staff were so friendly, professional."
• "All staff were very friendly. Would highly recommend!"
• "Staff from the reception to stylists very well presented and professional."

Cons:

• "What a waste of time and meanwhile my hair is growing!!"
• "It was probably the worst experience I have ever had!"
• "Now his college Hasan was mainly talking to me and he was not friendly and you could see that every question was irritating him."
• "I was greeted by unsmiley insipid young receptionists."
• "I find deeply disappointing and unacceptable that you accuse me of bullying in your response to my review."
• "I am now blocked on WhatsApp and my texts are ignored."
• "Most likely never going back."

Salon Environment

Pros:

• "The salon is beautiful and the hair wash area has a massage chair that makes you so comfortable and relax."
• "The salon is of a high standard and very clean and comfortable."
• "The starry hair washing room is beautiful."
• "I adore the environment of the salon as felt like sanctuary of calmness x"
• "The salon was Beautiful !!"
• "The entire staff is wonderful, the place is GORGEOUS."
• "Inanch is a friendly and lively salon with a consistently high standard."

Cons:

• "After the first attempt, my hair colour was really dark and no highlight were visible."
• "This is the first time a post a negative review, but I felt that I had to."
• "Every time I had to sit on the chair for 7 or more hours while Alessandro tried to fix error after error."
• "Got my highlights retouched and hair extensions refitted... I was shocked to pay £600 for a mediocre job to be done and for it to take way longer than it should of."
• "When Alessandro dyed my hair I couldn’t believe what I saw in reflection.. the root line was horrible, very dark and unequal and there was a horrible difference between bleached and lighten hair."
• "After all that disaster I have asked If I can get a discount, they told me that they will keep only my 50 pounds booking deposit and I don’t need to pay for that horrible result... which is still ridiculous as I would pay for the result I wanted! Now I have to wear a hat because my hair looks damaged and uneven.. covered in darker and lighter stains."
• "What a shame they seemingly can't get the staff to back up their once - good name."

Stylist Expertise

Pros:

• "Ivan is the only person I trust with my hair, he is the very best, has magical powers, he transforms the way I look and feel within an hour."
• "Petar was the first stylist in years to actually do EXACTLY what I wanted with extensions and platinum blonde."
• "Ivan is an exceptional hairdresser and I'm always very happy with how he cuts my hair."
• "Alessandro, my stylist is totally amazing and always has a professional and caring opinion on what’s best for my hair."
• "Ivan had a wealth of knowledge during my consultation which I really valued."
• "Hasan is a magician! His ability to mix colours and find the shade that matches perfectly the skin tone and find the style that suits you best is incredible!"
• "Petar's colour work is on point every time."

Cons:

• "By doing this, my stylist left my hair completely burnt and fragile and he also burned the back of my ear."
• "She did not fill me with confidence regarding my hair at any point of the conversation."
• "I was not happy with the outcome of the highlights."
• "Then, after the second attempt, only half head highlights were left."
• "I've had cuts with both Ivan and Maja who are always wonderful and fulfills expectations and more."
• "I have been happy with Alessandro's style at the beginning."
• "Very disappointing!"

Overall Experience

Pros:

• "I'm always happy with the service and with the haircut!!!"
• "I’m so excited for Saturday and feeling comfortable and in safe hands."
• "I highly recommend them; even as they regularly have celebrities in their salon, they treat everyone the same: like superstars."
• "I will be back very soon!"
• "No hesitation in recommending this salon."
• "Thank you Ivan for the great haircut, you never disappoint."
• "I am so happy with my experience and the cost was so reasonable too."

Cons:

• "I gave you plenty of time (9 days) to contact me to discuss the different option to fix the problem and your policy about client/stylist relationship, was never mention to me."
• "The most amazing experience with Hasan at Inanch, along with the wonderful staff, who took such good care of me spoilt rotten."
• "I cannot recommend this salon high enough."
• "I can't recommend it highly enough."
• "I always look forward to coming to inanch you are always welcomed."
• "Everytime I visit I’m absolutely over the moon with the results."
• "I love the atmosphere and vibe in there."