Calsurv Chartered Building Surveyors Reviews Summary

Customer Service

Pros:

• "Paul checked up on us after sending the report and offered his future assistance to talk us through the survey."
• "The team especially Anna and Paul were fantastic to work with and incredibly helpful."
• "Both Paul and Anna were friendly, helpful and incredibly responsive."
• "Paul and Anna are absolutely phenomenal - courteous and very responsive with emails."
• "Hannah the office manager is awesome, very responsive and super helpful."
• "Anna was extremely helpful and responsive when arranging the survey appointments for us directly with the agents."
• "Paul got back to me straightaway even though it was a Sunday and was very quick at responding to my questions."

Cons:

• "When anyone is in this situation, you will be left alone since it is impossible to make complaints or get any compensations from this surveyor."
• "DO NOT USE THIS SURVEYOR! We used this one based on google reviews. I would recommend anyone wants to use this surveyor to have a second thought."

Survey Quality

Pros:

• "The survey was conducted at an exceptionally high level, providing us with invaluable insights that played a crucial role in our decision-making process."
• "The quality of the report was second to none. Very detailed oriented and at the same time very clear and written in plain English."
• "The survey was quick, detailed and from some of the pictures of the exterior they went above and beyond."
• "The content of the report was detailed, crystal clear and delivered in record timing."
• "The report itself was comprehensive and very clearly written, with lots of photographs for illustration."
• "The report was of excellent quality - clear and extremely thorough."
• "Very thorough and detailed survey with clear directions as to what needed to be done."

Cons:

• "The wording used in relation to the roof covering is miss leading. It says it should be replaced when next renewed."
• "The complaint procedure is using a surveyor they know to review and comment on our report! Unsurprisingly, the result is NOT their fault."

Responsiveness and Turnaround Time

Pros:

• "The Home Buyer Survey report was delivered to us in less than 24 hours of the Inspection."
• "The Calsurv team were excellent - very responsive, their report was available within 24 hours."
• "I received a quote for a Homebuyers Report within 2 hours of requesting one."
• "The report came back in one day for the home survey, 2 days for the building one after the visit."
• "Paul and Anna were incredibly responsive throughout our interactions and were able to produce our report the day after the condition survey was carried out."
• "Full report was sent within 2 working days."
• "Provided the HomeBuyer survey report within 24 hours and then were happy to answer some of our clarification questions."

Cons:

• "After given the wrong advice, we face 12.5K bill to replace until roof surface (tiles and sky windows) due to leaks on the roof."

Professionalism and Expertise

Pros:

• "What a great team to get the Survey from. I wanted to buy a do-er upper in the area and went for Paul because of his local knowledge and experience."
• "The survey conducted by Paul Callaghan exceeded all expectations. His attention to every detail that matters is impeccable."
• "Paul’s reports are of a very high standard - admirably thorough yet easy to understand, and his attention to detail is second to none."
• "Paul has conducted a homebuyer survey level 2 on a house property in Putney conservation area. He is really friendly and professional."
• "I highly recommend Calsurv, and especially commend Paul Callaghan for his outstanding work."
• "Used Calsurv, will use them again and would highly recommend them."
• "Paul is very Knowledgeable and gives honest advice as if he was the one buying."

Cons:

• "We have also had some follow up questions since the survey was done over a month ago and Paul has been very responsive and helpful in answering those too."