Mill Race Garden Centre Reviews Summary

Accessibility and Facilities

Pros:

• "My electric wheelchair took me everywhere with no tight squeezes."
• "Plenty of parking and a trip on the river if you want."
• "Lovely place. Went with my daughter and am pleased to say the place is easily accessible by mobility scooter."
• "Everything is disability accessible, flat or slight ramps & huge disabled toilet for wheelchair / mobility scooter users."

Cons:

• "Difficult to park as no marking so people taking up several spaces with one vehicle."
• "It’s just a shame the staff are extremely rude, we had a buggy with us and a staff member just watched us struggle and didn’t point us to the easier route."
• "Shipping was very good and the products where very good. Restaurant was superb except the doors need little ramps in the thresholds of the doors for us wheelchair uses."

Cafe and Food Quality

Pros:

• "The cafe was fantastic. It made for a fabulous morning out."
• "Much improved garden centre, especially the cafe which is larger and brighter, with covered and open outdoor seating areas too."
• "Highly recommend the tea and cake we had while we waited was lovely."
• "Kingfisher cafe sells good quality and reasonably priced food too."

Cons:

• "When the food arrived it appeared some of it was overcooked like it had been sitting on a hot shelf for a while."
• "Cafe absolutely terrible. Didn't have lots of items and then after we ordered and was waiting for food was told even more of our order was now not available."
• "Unfortunately had the worse customer service this morning. Not busy and most tables were dirty with crockery on them."
• "Unfortunately the service was terrible. We waited about an hour for two jacket potatoes."

Staff and Customer Service

Pros:

• "Most amazing helpful service especially from Debbie experienced in such a long while."
• "The actual garden centre wasn’t impressive and just fine. However, the cafe was great due to the amazing customer service given to me by a lovely young lady."
• "Always friendly staff with a good selection of plants, bulbs and everything else you would expect in a garden centre."
• "Staff extremely helpful! The one complaint I have is that as a wheelchair user there's a ramp in the store that I couldn't get up without help from my son!"

Cons:

• "The staff are not great, on several occasions have had issues that have needed a staff member to help and they really don't want to be there."
• "Staff in the shop lacked any kind of enthusiasm and the shop itself was rather plain considering its coming up to Christmas."
• "The staff in the cafe are slow and rude, the pasta bake was swimming in oil and gloopy cheese."
• "Visited with my daughter's and wife. Went to change my daughter's nappy. To find out there is no available baby changing for a dad to change his child's nappy."