Ward's Nurseries & Garden Centre Ltd Reviews Summary

Garden Centre

Pros:

• "Lovely garden centre. Xmas display is wonderful, they have shown the true spirit of Xmas, in difficult circumstances."
• "Overall laid out really well and from what I could see it's easily accessible for wheelchair users."
• "I have now bought several plants and pots from here and have all been good quality."
• "Always, without fail, great food. A really good nursery lots of choice of plants trees and accessories."
• "Nice garden centre with a lot of choice in the shop."
• "It's a great and spacious centre, with loads of the usual novelty stuff, but good quality too."
• "Great choice and variety of both indoor and garden plants."

Cons:

• "The place is dimly lit, dirty and the staff are never particularly helpful, as though everything is too much trouble."
• "The outdoor plants looked very unkempt and not much choice."
• "However, their houseplant section is really lacking."
• "Of the three garden centres in Coal Aston, this is the worst."
• "One of the worst garden centres I have ever been to, rude staff, no courtesy what so ever."
• "The plant side of the business is, as always, superb... but the staff are never particularly helpful, as though everything is too much trouble."
• "A bit of a mixed impression of this garden centre, they had some nice plants at good prices but some areas need to be tidied up."

Café

Pros:

• "Food good and reasonably priced. It's just for an older crowd, nothing fancy here."
• "The café is good too with a lovely atmosphere, good food and even better cakes!"
• "The cafe is our favourite place ..the staff are so lovely and friendly and very helpful."
• "The food was excellent and reasonably priced."
• "Lovely friendly garden centre and a fab cafe with gorgeous food."
• "The portion size is marvelous! And very reasonable priced too."
• "Lovely Sunday roast dinner comfortable chairs lovely and clean."

Cons:

• "The cafe on the other hand was disappointing. I had the biggest fruit scone but it was tasteless and just fell apart."
• "Thought the cafe was expensive for what it was."
• "Garden Centre lovely beautiful Christmas items. But the cafe expensive had a meal one scoop of potato's or about 6 chips for a 10.95 meal a joke."
• "The café is still rather too expensive."
• "What a disappointing visit today to the cafe. 1 hour 10 minutes in the queue amid a lot of disappointed customers."
• "The cafe has gone down hill since the refurbishment, the tables are too close together and old people with mobility problems struggle to get to their seats."
• "The café is still rather too expensive and the paninis have never been true paninis."

Staff and Service

Pros:

• "I cannot fault the cleanliness, staff or social distancing which have been put in place."
• "I love this garden centre, they are helpful the staff are friendly and always happy to help."
• "There was a young girl bringing the other food from the kitchen to the table. She was outstanding. Polite, efficient and helpful."
• "Friendly well informed staff and disability friendly access. They even provide wheelchairs for people who are unable to walk the whole way around the shop."
• "The staff are nice and helpful."
• "Jason who served me was lovely he provided me with lots of advise and although didn't buy a tank I did however buy some very nice Christmas lights thankyou."
• "The staff are friendly and always make a fuss of my dad when he goes in as he has been a customer of theirs for many years."

Cons:

• "The service was terrible. Sadly, some of the staff were openly and unashamedly rude."
• "A small officious woman with short blonde hair marched over to me with her hand held up 'no dogs in here!' Delivered with a scowl and no apology."
• "The guy serving him was curt- bordering on rude and gesticulated for the man to go down the aisle where another member of staff could be seen."
• "Rude, surly and totally lacking in customer service skills."
• "The counter staff are a bit unfriendly and miserable hence the low mark."
• "We didn't like staff member sweeping up around us while we were eating."
• "The young lad who was taking the payment cards showed nearly no manners when asked the two customers who were ahead of me to stand the 2 meters away from him."

Price and Value

Pros:

• "Plants are well priced, the garden furniture is a little expensive."
• "It wasn’t anymore expensive or cheaper than anywhere else I’ve been too at time of visit but didn’t have what I required which was cheaper at B&Q."
• "Found the same plants and bark from the two other main plant centres nearby much cheaper here."
• "Prices are quite reasonable compared to similar garden centres in the area."
• "Food is impressive though - huge, home cooked dinners for just a few quid and massive choice if cakes etc. Really good value."
• "Good food at a reasonable price, friendly, courteous and professional service."
• "The onsite restaurant sells good quality food at reasonable prices in pleasant surroundings."

Cons:

• "Basically I thought it was pretty expensive for what you got."
• "Garden Centre lovely beautiful Christmas items. But the cafe expensive had a meal one scoop of potato's or about 6 chips for a 10.95 meal a joke."
• "The café is still rather too expensive."
• "Two coffees cost more than £5 and milk charged on top, 20p per caplets (3 needed)."
• "The garden centre itself is a little pricey but has some nice gift ideas."
• "Expensive, aquatics bit is only open by request."
• "The café is still rather too expensive and the paninis have never been true paninis."

Cleanliness and Maintenance

Pros:

• "I cannot fault the cleanliness, staff or social distancing which have been put in place."
• "Really impressed at the Covid-19 safety arrangements particularly at the check out."
• "Signs for entrance and exit clearly marked with the pandemic still on, floor clearly arrowed for social distancing."
• "Extremely well thought out regarding the covid 19 pandemic."
• "Very clean and well set out and the staff are friendly and all masked up for protection."
• "Lovely Sunday roast dinner comfortable chairs lovely and clean."
• "All the staff we very helpful and friendly."

Cons:

• "The guy cleaning the tables used the same dishcloth for at least a dozen tables which is not very healthy with the current situation."
• "The place wasn't the cleanest either and it was clear that it hasn't been cleaned properly in a while."
• "Place felt rather run down, and dreary... Walked through the Christmas section which was just being on display, some pretty looking items however the whole area smelt damp, so was put off buying anything."
• "I love Ward's, but didn't like what I saw, today staff cleaning food cabinets out & long hair trailing with no hair nets on, not hygienic at all in fact none of kitchen staff had nets on, very disappointed."
• "The aquatics department is something that needs to be worked on with a number of fish tanks in there non operational."
• "The Aquarium, is absolutely disgusting. We saw dead fish which my son found especially upsetting."
• "Nice little garden centre with a terrible aquatics area, dirty tanks full of Cyanobacteria on the gravel and plenty of dead fish."