Notcutts Rivendell Reviews Summary

Customer Service

Pros:

• "The shop is great. Very helpful and friendly staff."
• "Food was exceptional coffee was lovely had an amazing staff member named Nicole today she was very very helpful girl deserves a raise will definitely be coming back soon if all the staff was as polite as she was."
• "This is one of the best garden centres around so much versatility And a very wide range of items from plants to house needs every thing under one roof. And the staff are first class in there product knowledge And helpfulness."
• "Absolute pleasure to visit today, We got speaking to Karol in the plant section, her knowledge and advice was excellent, she's a credit to the garden centre."
• "Fantastic ian is amazing with his knowledge of all the plants and shrubs so helpful and a lovely guy Pauline's been there a long time lovely lady thank you everybody for your service kind regards Audrey and les."
• "Very friendly staff throughout - from shops to the cafe."
• "The staff were really friendly."

Cons:

• "Very, very rude employee at the till."
• "The girl who served us gave us the impression she couldn't be bothered."
• "It is clear that they know their subject, but desperately need training on customer service!"
• "Every time I go into the aquatic department of this garden center I am met with a jumped up juvenile assistant, who never fails to talk down to me."
• "The demeanor of the till staff, a smile costs nothing."
• "The one star is for appalling customer service at till today."
• "Never I have I been anywhere, where all the staff so miserable and the young girl so rude."

Food and Cafe

Pros:

• "Just had a lovely breakfast with my grandchild & bought some beautiful Christmas decorations."
• "Food very good at reasonable prices."
• "The cafe on the whole is quite pleasant."
• "I visited Rivendell today with my 89 yrs old auntie, she loved looking round & I took her for lunch which was delicious, I had quiche & she had the fish, it was piping hot & good service."
• "Wonderful place as they catered for my autistic son by letting us heat his safe food up (bag of rice) and allowed him to consume it within the cafe."
• "The food is excellent."
• "Very good food. I had the chilli and rice."

Cons:

• "Very over priced. Jacket potato with cheese and beans was £6.95 the potato was served with no butter."
• "Cafe terrible- £41 for 3 fish & chips, 2 cappuccinos and 1 cup of tea?! Awful frozen chips, dry mushy peas and naff batter."
• "The food was cold I ordered soup. I did send it back but still Luke warm."
• "The Halloween grotto is a massive rip off, £5 per child the walk around an area that takes 2 minutes to walk around."
• "Ridiculously overpriced cafe 7.50 for a toastie and 7 chips yes only 7 in a portion of chips."
• "Just visited cafe awful food. Had fish and chips. More batter than fish mushy peas cold tartar sauce not fresh chips full of black eyes."
• "Went in restaurant for lunch. Husband had burger very nice. I had BLT the bacon was just about cooked and the lettuce was brown and rotten. Very disappointed."

Pricing and Value

Pros:

• "They have a 10% off card for £10 per year it pays for itself after a couple of visits."
• "Only paid for the sandwich as our privilege card gets us a free cuppa."
• "Lovely garden centre and great cafe, lots of choice, friendly staff, can be quite expensive, but if you sign up and pay £12 a year you get 10% off."
• "It worth buying their loyalty card, which gives 10 per cent off for £12."
• "The butchers is pretty good value though and the meat is really good quality for reasonable prices- better value the supermarkets for sure."
• "An above average garden centre offers lots more with clothing and cooking merchandise. The great variety of plants are a decent quality at a reasonable price."
• "Absolutely gorgeous Christmas range here today and 20% off some items too so even better 😊 grabbed a bargain Regatta coat on my visit as I love the department they have and the sale they had is great 😊😊"

Cons:

• "The upgrade to the shop is nice, but items seem expensive now."
• "It's a typical garden centre where everything is overpriced and expensive but they do have loads of plants that are good quality. ( just in my opinion) I think the till staff could smile a bit more, they always look miserable!!"
• "Like this garden centre but agree with others regarding the prices. Well OTT."
• "Visited today, won't be going back. Over priced plants and garden items. The cafe was ridicously expensive."
• "Have gone quite expensive in relation to Bold Heath who are less expensive and have a far better selection."
• "Plants previously £5 are now £8.49++."
• "The updates to the cafe, and shop are being recouped with increased prices across the store."

Atmosphere and Facilities

Pros:

• "Haven’t been here for a while but we went to pick up a few things and they have a brilliant animatronic set of singing reindeer."
• "Spent a lovely couple of hours feeling normal and checking out the Christmas offering which was very pretty indeed."
• "More staff on the shop floor than Bold Heath More choice for pets More outdoor space than the competitor."
• "Lovely place to visit we went to see santa with the little ones today and what can I say it was fabulous, really well laid out and a fantastic warm welcome from the staff."
• "A great place to while away a few spare hours if the mood takes you."
• "Brilliant, very Seasonal Huge choice of Evergreens 🌲 Outdoor and Indoor Plants 🪴 Children will be made up with the Xmas trees Reindeers Santa's & Toys... The Restaurant serves Soups, Salads, Ciabatta, Sandwiches, Fish&Chips Roast Turkey dinners Lasagne,Desserts Cakes Scones, Fruit."
• "Had a lovely afternoon here today...went then for lunch where a piano accordion band was playing...lovely to listen to."

Cons:

• "Also because of the glass roof it was like sitting in a sauna."
• "To me, they've made a right mess of the place since it's been done up. I don't visit that much anymore."
• "Nice place but I can't recommend the fish department...bought 3 matsuba koi and all 3 developed dropsy disease and died."
• "Overpriced and poor quality food, a few chunky oven chips, tiny pot of ice cold salsa and an odd tasting toasted cheesy baguette described as rarebit!"
• "I ordered a £1,300 furniture set and within 2 years the synthetic rattan has snapped on one of the couches."
• "Used to be a fabulous garden centre especially around Christmas with open nights, awesome decorations especially the outdoor lights and a fabulous atmosphere. Sadly that has all gone and the decorations are just bog standard."
• "What really bugs me is that the cafe albeit moderately busy no one was seen cleaning up the dishes left on tables."