Gates Garden Centre Reviews Summary

Customer Service

Pros:

• "The staff were extremely knowledgeable and so friendly it was a pleasure to visit today and we will be back again very soon."
• "Staff were exceptionally helpful with providing guidance on bush/root removal."
• "All The Staff At 'Gates' Garden Centre - Are Really Helpful, Friendly And Nothing To Much Trouble For Them."
• "Absolutely blown away by the help and expertise shown by Nina."
• "Very helpful team in gardening."
• "The customer service we have received recently also has been second to none and the online customer service team go above and beyond to assist you."
• "What a fantastic place and everyone I spoke to in certain departments where really helpful and knowledgeable."

Cons:

• "Only downside was cafe/tea room was really slow being served, 20 minute wait for 2 toasted teacakes and numerous tables uncleared."
• "Charged double at the till for quite a few items. When we returned, we was only offered a credit note."
• "Staff were not encouraging social distancing."
• "We asked the surly waitress to refresh our teapot and she declined saying everyone else had to wait too."
• "The restaurant was sheer chaos with little in the way of organisation and we were cheerfully told there was about an hour’s wait to get your feed once you actually found a table!?"
• "The new way your operating isn't working for you, to me it looks like you've cut the amount of staff down but this is making a very unwelcome issue to you as no one wants to wait 30 mins just for a drink to be brought to the table."
• "But still, the comments continued, exclusively from the 'Xmas team' OAP staff."

Accessibility

Pros:

• "Fantastic garden center which is bigger on the inside than it looks."
• "Lots of parking, good access."
• "Easy Access For Disabled User Or Shopping Trolley - A Lift."
• "Massive car park with disabled parking."
• "The complex is dog friendly and suitable for wheelchairs (however it is on a slope so some uphill pushing is required)."
• "Accessible for wheelchair users too."
• "Although built on to the slopes of a hill access is good to all buildings."

Cons:

• "For people with mobility issues this entire site is built on a very steep slope."
• "It's built on a steep hill and whereas the shops are terraced the pathways aren't, so not great if you have difficulty walking."
• "This may be a challenge for pushchair and wheelchair users or those with challenged mobility."
• "Usually love a visit here before Xmas, however this year hubby in a wheelchair it was a nightmare, we couldn’t get to look round as normal as we felt we were always in the way."
• "Be aware though whilst the food hall is on a level the rest of the place is on a very steep incline and quite hard to get around for wheelchair users."
• "On a slope throughout so wheelchair access is problematic unless electric."
• "Just be aware if you are disabled or using a wheelchair it's built on a hill and I found pushing a wheelchair around was quite a workout!"

Value for Money

Pros:

• "The food is very nice. Freshly made and served by the very friendly staff."
• "The whole Christmas set up was very good and had lots of cool things to look at and buy."
• "Had a good wonder around. We needed it after our totally Awesome breakfast. All products were local and cooked to perfection."
• "Food yummy as always."
• "The fresh food market is delightful and a large range of goodies to purchase."
• "Food on the other hand very reasonable worth every penny."
• "Food was amazing, recommended had Sunday roast, service excellent."

Cons:

• "Very expensive. Staff are friendly and helpful. Restaurant was pleasant, pot of tea is value for money. Food is nice but, again, it would be a treat."
• "Walking round, people were saying that you need a small loan to buy things from here now."
• "However, asking £12-16 for a plastic Christmas bauble feels overwhelmingly expensive."
• "The mug of hot chocolate however is a rip-off."
• "Very expensive. Even the local pubs don't charge £15 for a roast dinner."
• "Food and drink ridiculously expensive, but wait not too long. Much smaller displays than previous years, but still a nice Christmas outing."
• "Lasagne not good, just pasta & cheese with the slightest hint of meat, certainly not worth the money."