My Snug Room Reviews Summary

Relaxation and Scalp Treatments

Pros:

• "The treatment/scalp massage really felt amazing and relaxing."
• "Had the best head massage ever when washing my hair with Erika's assistant."
• "The head massage when getting hair shampooed is great too!"
• "I was taken care of by Fuyuki for my ‘Davines Scalp Treatment’ and his service was nothing short of amazing."

Cons:

• "However, she spoke minimal English so it was quite difficult to communicate and explain what exactly I wanted."
• "Environment was loud, noisy and head massage was quite basic and short."

Perm Treatments

Pros:

• "It worked like a charm! My hair doesn't feel damaged at all, it's so easy and I love the curls so much."
• "The digital perm lasts very well on my hair and doesn't feel damaged!"
• "Kenji is very careful and strict on perming dyed hair to avoid damage."
• "I couldn't recommend the salon more for their excellent perm treatments."

Cons:

• "After my first wash it went completely straight. Disappointed."
• "Almost none of the curls held and the hair around the top of my head fell flat."
• "The perm was initially pretty awful, the curls were too small tight and started high up."
• "The curls looks so messy and some hair are curly but some hair was no curls at all."

Customer Service

Pros:

• "The staff were all so nice and friendly, and the treatment/scalp massage really felt amazing."
• "The rest of the team are also really nice and welcoming."
• "Everyone is super friendly and professional and the technique for cutting hair is one of the best I have experienced."
• "Absolutely love this salon. The only place I trust to get my hair as I would like it!"

Cons:

• "This is a cute salon but I did not really feel welcomed here."
• "The hairstylist was arrogant, rude and unprofessional."
• "Very rude people there, the younger workers have no idea of discipline."
• "Had a horrible experience. The Japanese stylist who did my hair was an intern on a working holiday visa."

Haircut and Styling

Pros:

• "My hairstylist was Erika and she was so lovely, and gave me the perfect haircut to suit my face shape."
• "Kenji did an amazing job trimming and thinning my long, straight layers."
• "Mai treated me care and the outcome looked exactly like how I wanted it to be."
• "I am so happy to have found this place, as I had my hair damaged by the previous hair salon I went to."

Cons:

• "The result was really different from what I showed. The shaved part is too high and after a few days my hair seems uneven."
• "This time my hair was rushed and the stylist thinned my hair by removing huge chunks from near the scalp."
• "I've been going to my previous Japanese hairdressers but the lady sadly went back to Japan."
• "I am really happy with my new hair style, exactly what I want, Rumi is such great hairdresser, highly recommended."