Sainsbury's Reviews Summary

Store Layout and Organization

Pros:

• "The Sainsbury's in Dudley provides a convenient shopping experience with a well-organized layout and friendly staff."
• "All aisles are well signposted with what is in the aisle."
• "Went to the customer service desk to return some milk formula... the lady at the till was very nice."
• "This sainsbury's store is near Merry Hill at Withymoor. The store contains everything you want from a shop."

Cons:

• "Hadn't visited for a while. Noticed there are now fewer manned tills and restaurant has been replaced with a coffee shop."
• "Not mobility accessible accommodation in the majority of rooms."
• "The old sainsburys was much better."
• "I used to shop hear regularly we used to like doing the shopping then having a drink in the cafe. Now they have closed the cafe we won’t be doing our weekly shop here anymore."

Product Variety and Quality

Pros:

• "The store offers a decent variety of products, including fresh produce and quality groceries."
• "Fruit and vegetables all looked fresh."
• "Prices seemed a bit higher than our usual haunt, but I must say the fresh stuff was much nicer and lasted longer, so it was worth the few extra pennies."
• "Our local store is always well stocked and the staff are lovely, plus if you're lucky with your timing the reduced items are a real bargain!"

Cons:

• "Just a small Sainsbury's... sells a smaller range than normal."
• "Went to see the nightmare before Christmas Halloween stuff... didn't even have it on the shelves."
• "Got no bread for a month, chillers went down and took longer than expected to get back up and working again."
• "Quite a few products unavailable and empty spaces."

Customer Service Experience

Pros:

• "Popped in to get a parcel from Argos in-store straight in and out in less than 5 minutes staff on the checkout were nice and polite."
• "The staff is very friendly and helpful."
• "Staff were very helpful and not 'in the way' or rude."
• "My fave place to shop love my local one. Every staff member so helpful on the shop floor."

Cons:

• "Had a very disappointing and humiliating experience in this store this afternoon... being stalked by the security man like I was doing something wrong or being a shoplifter."
• "Customer Service Desk closed, now done at one of the checkout desks. This caused us a long delay when returning a faulty product."
• "I think since Merry Hill has shut this store is going downhill more and more... the atmosphere puts you off wanting to shop in store."
• "Appalling!!! I expected it to be busy today but the amount of people in store was horrendous."

Shopping Convenience and Accessibility

Pros:

• "The Sainsbury's in Dudley provides a convenient shopping experience."
• "Went to the customer service desk to return some milk formula... She offered to call the manager to speak to me."
• "My local as I only live 5 minutes walk away. No need to use the car."
• "Great location for shopping and petroleum. The parking is plentiful."

Cons:

• "The self service tills are always mega busy and often only 1 member of staff servicing all of them."
• "Always shop here it's my fave store and the staff are always friendly. Be aware you now have to pay for car parking."
• "I only stayed in the car park while my mom went inside to buy items."
• "The biggest problem was that staff were in the aisles with large trollies making it difficult for social distancing."