Halfords Autocentre Morden Reviews Summary

Customer Service

Pros:

• "They're professional, efficient, pleasant and really add huge value to the often dull experience of getting your car sorted."
• "Thanks to all the staff's expertise and outstanding service, my car is now running smoothly and efficiently."
• "Donna is a credit to Halfords, and I really hope they recognise that!!"
• "Friendly and helpful staff, and they kept me informed of likely timing and called to explain results and costs in order to pass the MOT."
• "Customer service was amazing from Gary. The bulb replacement was free of charge."
• "So helpful, Donna couldn't do enough for me including finding the tyre I was quoted online and she kept the price the same for me as well as fixing my broken brake light!"
• "Gary kept me informed every step of the way and called me once my car had been MOT and Serviced way before the time expected, great guy."

Cons:

• "The most rude and impersonal service ever."
• "Possibly the worst service I've received in some time."
• "The WORST EVER service I could ever ask for."
• "The worst service from a professional company. They scratched my car wings and ruined my paintwork."
• "They delivered a very poor service and expensive quotes for work."
• "Unhappy, wouldn't use again."
• "AVOID AVOID AVOID."

Booking and Scheduling

Pros:

• "Managed to find a slot available within less than a week from the day I booked."
• "The booking was made on line and was easy to arrange."
• "Booked my mum in for an MOT, the process was very quick and easy."
• "MOT booked online, very easy, turned up for appointment and my car was booked in on time."
• "Booked the appointment online for an MOT. Was lucky to get the appointment for the same day."
• "Once rescheduled was a quick and efficient process to replace my tyres and the attendant even cleaned the headlamps and fixed a loose fitting section of my carpet trim."

Cons:

• "Your website though was misleading when I booked this MOT there was no mention of a time slot so I showed up just before 830 on a Saturday morning only to be told it was due till 1010."
• "They didn't bother calling to say that the car wasn't ready for when it was supposed to be so we went only to be sent away."
• "It made me wondering why it took them so long to call me if they couldn't do anything."
• "They knew things were wrong with the car but gave me back the car and said everything was ok..."
• "He would not accept that someone has put the wrong details in and he was not going to do anything about it..."
• "Wheel alignment not completed as have to leave the car due to limited availability of ramp in this centre."

Quality of Work

Pros:

• "Robbie was the genius guy who did the work on my car."
• "The mechanics at Morden are very professional and all worked like a well-oiled machine."
• "I have a very old Toyota, which they serviced and fixed in an outstanding way, going above and beyond, to repair a very corroded wheel bearing."
• "Brilliant service. Had a squeaky noise every time I hit the brakes of my Fiat 500. Took it to these guys in Morden; they gave the brakes a nice clean and everything was all good."
• "They carried out a repair at a fraction of the cost that another garage had tried to charge me."
• "Honest and Quality job by the mechanic. Took great care of my Alloys when changing tyres."
• "I’ve used these guys for major repairs before and they have done an exceptional job."

Cons:

• "This glaring disparity in assessments highlighted Halfords' lack of professionalism and care."
• "This is how they’ve installed my cabin filter. Door hinges were re-greased but not only the door hinges. It looked like a dog had thrown up on my door frame."
• "The worst service from a professional company. They scratched my car wings and ruined my paintwork."
• "They have apprenticeship mechanics that don't know the head from there arse."
• "Damaged my car, refused to take responsibility and was only willing to give a good will gesture for the inconvenience."
• "Got my car back with dents to the bodywork - and my car is a relatively new car."
• "They fixed what they wanted and gave me back the car with faults."