Address: 553 Victoria Rd, Ruislip, HA4 0QF, United Kingdom
Phone: +442088421371
Rating: 4.2
based on 298 reviews.
Customer Service
Pros:
"Amazing customer service by Phil & the team."
"Very polite and friendly and give you advisory if your car needs anything."
"A truly wonderful service from Peter and Vanessa, plus another young gentlemen whose name i unfortunately was not able to get."
"Excellent service - I was running 10/15 mins late to my scheduled appointment so I called to see if I was still able to get my MOT."
"Service was outstanding. A young lady served me who was just amazing."
"Great service.. MO the at the front desk was amazing fast and friendly service with sound advice."
"Thanks from the NHS 5* service."
Cons:
"i went to kwik fit hoping to get a good service and the same online prices... sorry guys but i just felt like i was a big wallet for you....shame."
"The Vanessa Manager was very rood and shouting to me!!!"
"Keeping your customer informed was not one of the strongest points."
"Allegedly I was called beforehand, funny how I had no missed call or messages."
"For the next 25 minutes my car just sat on the ramp with no one doing any work on it."
"Very poor service. We had a tyre that was losing pressure and went to get it checked by Kwik-Fit, when we returned to collect the car, they said there was nothing wrong with it."
"The customer service was poor from start to finish."
Staff Professionalism
Pros:
"I was extremely pleased with all the efforts the team went through to accommodate me with my Mot for a van."
"All I can say is WOW! No one wants to go and spend money on their car I would rather spend it on shoes if I’m honest but the South Ruislip team explained everything they were doing Vanessa was amazing she looked after me and kept me informed."
"A tech call Peter came out and showed me what needed to be done to my car and the difference between the old and the new as I didn’t really understand which is good because I left knowing why I spent the money I did."
"I've been with Vanessa, Peter and the team at Kwik Fit for the last 3 years and have never gone to anyone else."
"A special mention to Vanessa and Gary for their knowledge and superb customer service skills."
"Marcus and the team are polite, friendly and very helpful."
"Vanessa, assistant manager was very polite and in control of the task around her, managing enquiries and checking cars in, during my visit."
Cons:
"Managed to supply and fit the wrong type of tyres on my car... They went very quiet when I informed them that they worked on the car previously."
"Wrong battery fitted. Second battery not correct. Third battery correct. Manager not concerned about any of above, not professional at all."
"Useless, ignorant and incompetent. They can't do MOT for an imported car because they don't know how to use a computer."
"Poor. They were unable to change a simple tyre."
"They failed my car's MOT as they were unable to work the handbrake (which was functioning fine)."
"Had a very bad experience and would avoid in future. Gave my BMW for an engine diagnostics check and repair. Quoted over 900 pounds."
"The driver side front alloy had several dents and scratches on there so I called Ray out."
Value for Money
Pros:
"Having received an email from Halfords offering me the chance to pay 32 quid for my MOT I decided to shop around and found the my local Kwik fit would do the same job for 25 quid."
"Although the price was a bit more than expected. I had reassurance of a 3 year warranty."
"Tyres are a lot cheaper than other places and both Vanessa and Peter go the extra mile in order to ensure customer satisfaction and that all repairs are carried out swiftly."
"Professional staff especially lady manager and senior gentleman, reasonable price and applying discount on item they could."
"Air needed re-gas and Kwik fit quoted £49 Inc vat. This price was brilliant and AC was much needed for the hot muggy days."
"Excellent service advice from Marcus on front desk. Saved me money and left me keen to use KF again for my next service."
"Friendly professional welcome from the young lady running things."
Cons:
"It's the worst MOT station I've been to."
"Absolutely useless place... all they care about is your money and a quick buck."
"They clearly want to rip off the customers if they can get away with it."
"They are here to rip you off!!!! AVOID AVOID AVOID AVOID"
"I was told forced to buy a premium tyre at a ridiculous price as my MOT had failed."
"New tyre cost £232 fitted. I was desperate and in a rush so had it done. Halfords do same tyre for £174 fitted."
"Managed to supply and fit the wrong type of tyres on my car... not recommended due to incompetence and laziness."
Efficiency
Pros:
"Went in to get my Aircon serviced and boy did they service it, my vehicle is like north pole now so cold I can hardly turn the fan speed higher than 2."
"Left my keys, did a little shopping next door, when I came back it was done."
"5-Star Service. Good price and extremely fast 90mins front brake pad replacement."
"Booked in 12:30 the car was ready in an hour."
"Went in after popping a tyre sidewall, replaced the tyre within 15 mins without an appointment."
"Staff were so helpful, they stayed open past their normal opening hours on a Sunday to change our totally flat tyre."
"I have used Kwik Fit South Ruislip twice now. I recently had my MOT and it was all done within the hour."
Cons:
"For the next 25 minutes my car just sat on the ramp with no one doing any work on it."
"Poor service, took long to put the tyres."
"Slowest service ever. paid for express tyre fitting... so it takes you 1hr 35 min per tyre in this place."
"They took more that 3 hours on the first visit and charged me twice for the alignment."
"Left the car about 9.30am on Thursday for service & mot. Rang back at 3 told not ready."
"Thinking the price was quite high, I checked with another local tyre place, who quoted £36 for the same wheel alignment and tracking, less that half the original price I was quoted by Kwik-fit."
"On the Jubilee weekend, my front driver side wheel suffered a tyre wall puncture, and this Kwik Fit was the only place open within a reasonable range that had a replacement tyre in stock for immediate fit."