The Spa at Beckenham by Mytime Active Reviews Summary

Customer Service

Pros:

• "The staff at reception are helpful and knowledgeable which is great."
• "I really enjoying going to this gym 👍 me and my partner brought guests to the gym recently and Andria the receptionist was very helpful 👌."
• "Staff were very accommodating and cannot fault them."
• "The staff and the trainers are superb. They are very accommodating and approachable."
• "Staff are friendly and helpful."

Cons:

• "This place doesn't know the concept of customer service!"
• "No Business is great unless your customer service is on point and here at the Spa at Beckenham the facilities are good but they never answer the phones."
• "Really bad staff unprofessional staff,chatting and giggling with each other."
• "most staff are rude and unhelpful."
• "Staff are rude, intimidating and have no customer service skills."
• "The people on reception are ill informed on information which leads them to tell people several different things concerning one matter."
• "Very unreliable."

Cleanliness

Pros:

• "Plenty of space to swim in lane swimming and not too busy in the evening, clean facilities, friendly staff."
• "The facilities are clean although I wish they would fix several broken doors on the baby changing rooms."
• "The changing rooms are clean and tidy and the gym is also clean and well staffed."

Cons:

• "In shower room at the walls you can see the small flys, its because of dirt."
• "The changing rooms are unisex (I have no problem with that) and were 50/50 meaning some parts were clean and some parts just dirty."
• "Gym toilet had a streak of greasy oil running down the door and stains all over the floors."
• "Spin studio floor always dusty, bikes dated and not always in good working order."
• "The swimming pool is always dirty and uninviting."
• "The changing rooms smell awfully,barely have any working lockers and showers and the water is almost always lukewarm."
• "Black mould on some of the windows."

Facilities

Pros:

• "The best thing about Beckenham spa and the sole reason I go there is for the range of classes!"
• "You are never without a class to go to, the best days are the weekdays and you can easily fill a morning with a selection!"
• "The abundance of toys and floats is also really great."
• "A nice leisure center with 2swimming pools, parking space, very close to Beckenham high street and train station."
• "Extensive facilities include Gym, 2 swimming pools, kids playing area, etc."
• "The gym was also equipped with good modern tools."
• "The training/ baby pool is the best I've seen and is huge with an adjustable height floor and consistent warm temperature."

Cons:

• "Please please refurb the changing rooms."
• "Only 2 working hair drier, no opportunity to use own one."
• "some machines in Gym are dangerously dysfunctional."
• "The gym itself is not great. Way too busy. Not enough equipment."
• "Water temperature in shower: not enough warm."
• "The 'beach ready' pool changing malarkey is STILL in place, three days after the wetside changing area works were supposed to finish."
• "Changing room doors - many broken."