Address: Baldock Rd, Letchworth, SG6 2ER, United Kingdom
Phone: +441462679311
Rating: 3.9
based on 131 reviews.
Facilities
Pros:
"Great pool with a flume and wave machine."
"Swimming pool is nice for kids especially on the weekends where there is waves and flumes."
"The swimming pool is the best for miles around!"
"Very good swimming pool. My 3 year old loved it."
"Clean, tidy, well equipped."
"Absolutely brilliant Leisure facilities boasting a waves making indoor heated swimming pool with fun water slide and a well run Cafeteria on the premises."
"The pool is great, better than great actually. The kids had so much fun there. The slide added lots of laughs throughout the afternoon."
Cons:
"I found the facilities to be very dirty."
"Possibly the only swimming pool in the world where you can’t book swimming."
"The main pool can't have seen a refit for a very, very, long time."
"The baby pool is closed mostly during weekdays."
"Most lockers in the mens didn’t have locks."
"The baby pool looks great, but is almost exclusively reserved for paid for lessons every day between 9:30am and 6:30pm every day."
"There is nowhere suitable for lane swimming so any fitness activity is difficult."
Staff and Management
Pros:
"The instructors are funny and friendly."
"The instructors are wonderful, so dedicated and hardworking."
"Staff are always very helpful."
"Attended a birthday party over the weekend and all I can say is wow! The staff were amazing, really welcoming and friendly, especially nicky/vicky (sorry can't remember name)! It was well run and they couldn't have been more helpful."
"Very helpful and friendly staff at reception."
"Staff are all helpful, full memberships are around £40."
"I use the gym here and the gym staff and manager are faultless."
Cons:
"Staff couldn’t give a monkeys that their information is wrong and are rude."
"Super bad management."
"Appalling management led to us being let down yet again for a prebooked pool party, the fourth time this has happened."
"Staff are unhelpful and rude."
"Utterly incompetent at pool parties."
"Place seems to be run by kids who just don’t care."
"I often overheard staff members saying inappropriate things."
Cleanliness
Pros:
"Clean, tidy, well equipped, friendly staff."
"Open changing area was very clean, if you don't like changing in public, there were 2x cubicles for privacy."
"Very clean, one way system in place with pre booked time slots."
"We really like the pool, and the new cafe area is clean and staff friendly."
"Lovely leisure centre. Covid rules etc was fully followed and operated by all participants."
"There is also one of the largest baby pools I have seen, new, light and warm."
"Lockers were in very good condition."
Cons:
"I found the facilities to be very dirty."
"Very dirty changing rooms with disgusting smell of urine!!!"
"The changing rooms often smell quite strongly of urine."
"The changing room is dirty and very wet without any safety matting."
"Went to the pool today at 5:30pm... only to discover pretty dirty changing rooms."
"The children's pool had a lot of dirt in the water."
"The changing rooms really let this place down, there is never anyone in the swimming pool changing rooms to clean the hair and dirty floors!"
Accessibility and Convenience
Pros:
"Nice and easy parking for disabled people near the door to the building. Smooth ramps all around, very easy to access the cafe area."
"Free parking, accessible, pool & sauna/steam."
"Useful opening hours, nice environment to train, good changing facilities."
"Well rounded full fledged sports, activities and gym facility for the whole family, with good parking facilities."
"Only use it for the swimming pool during family fun. There's one small one for children, one large one with a water slide ( pay separately for it) and one long one (10 metres approx) for lane swimming. Well maintained, clean environment, changing rooms can be busy but we'll equipped."
"Went to visit the swimming pool here with visiting family. Friends had recommended this as a half term activity and I was taken aback by the wave pool and slide at a public swimming baths! Brilliant, affordable day out with the family. 5/5"
Cons:
"Wanted to take the kids but I have a girl and 10 year old boy and would have had to send the boy into the male changing room on his own as they don’t have family changing facilities."
"Very busy centre, great to see it being well used, very difficult in finding a parking space."
"Had a tour around and look very good is just the one way system means you need to get out of the building from a swimming class to aerobic class which did not make sense."
"Brought a family ticket but disappointed a separate charge needed to be paid for slide which nobody told us about at the reception desk."
"The baby pool is closed mostly during weekdays."
"Most lockers in the mens didn’t have locks."
"Unless you go after 6.30 most of the pool is shut for private lessons."