Kickair Reviews Summary

Facilities & Activities

Pros:

• "It is an indoor activity place with bouncy activities trampoline and jumping activities etc."
• "Loads for the kids of all ages to do, brilliant facility!"
• "It's absolutely massive inside, plenty of different kinds of areas and it's well worth what they charge."
• "Best trampoline park to visit for all ages."
• "We spent most of our time in the football area."
• "The obstacle course is a proper work out!"
• "We only paid for an hour but next time will pay for 2."
• "The trampolines are pretty fun with a lot of variety for individual and team activities."

Cons:

• "The professional area was closed off and there wasn't enough space to fully roam around freely."
• "Staff should be more understanding and their sock policy just another way to get £2.50 per child."
• "It's very cold inside and 1 person on the till whilst you all queue to be served."
• "Not enough seating and in colder months it's freezing."
• "Parking really too small and to get there you in traffic next to building."
• "The music was overly loud too."
• "Not very hygiene and nobody wear their mask, including the staff."
• "Little or no social distancing barring a couple of markers on the floor and a tub of hand sanitizer."

Customer Service

Pros:

• "Customer service was brilliant 🤩 was shown step by step what to do."
• "Staff were very friendly and attentive whilst managing out group check in."
• "Very caring, she monitored him and came over with an ice pack right away."
• "The girls on the desk were nice, they even borrowed me a pound for the locker."
• "Staff are friendly and explain very well."
• "The staff was extremely nice to us."
• "The staff continuously cleaned and were clear on where we could and couldn't go."
• "Fantastic trampoline Park with the addition of a "ninja warrior" style course to one side."

Cons:

• "The staff have no manners, if you plan on doing a children's party and don't want to stress, being around rude stressful staff will make your day worse."
• "Honestly I’m not sure how I feel about this place, the staff was also very rude."
• "The staff at the desk were rude."
• "The one who saved the situation was a manager called Aiden, he’s brilliant and tried his best not to let us go unsatisfied!"
• "The receptionist was very helpful & friendly however the play area supervisors were very disrespectful."
• "Charged my 11 year old daughter adult price. In what universe is an 11 year old an adult?"
• "The member of staff that was dealing with our party was rude, inpatient and had a rather aggressive attitude towards the children."
• "Paid £60.00 to bring our two children and their friend and was then told that we HAD to buy their slip socks - we couldn’t use our own."

Food & Beverages

Pros:

• "They have a kiosk where they also sell halal hot dogs 🌭."
• "Cafe is great and reasonable too."
• "The food was lovely and reasonably priced."
• "Food was served promptly at 7pm, pizza from dominos and 1 hot dog."
• "Also food is very affordable - 12” margarita for £6."
• "The cafe area is nice and spacious on two levels."
• "Staff behind the counter is very polite and clean."
• "Fantastic place for whole family, great for birthday parties, fabulous for spending time."

Cons:

• "Drinks are very expensive (£7 for 2 cappuccino)."
• "Was looking around to book my son's birthday party so checked your reviews. While nobody expects 5* all the time."
• "The cafe area is nice and spacious on two levels which is great for grown ups who don't want to join in."
• "Absolutely furious arrived with family after booking 3 of us used our own trampoline socks after 5 minutes the children were told they weren’t allowed to wear them."
• "Worst food ever... I've been to some places with my kids and this has got to be the most terrible I've eaten."
• "Paid £60.00 to bring our two children and their friend and was then told that we HAD to buy their slip socks - we couldn’t use our own."
• "Great place We were 3 adults and were concerned about our age but that's not a problem at all."
• "I like this place. Staff are friendly and explain very well."

Pricing & Value

Pros:

• "It's well worth what they charge."
• "Brilliant for the value of money and clean everywhere."
• "Good value for money and good fun for both kids and adults!"
• "The total cost was £290 which in this day and age is a bargain."
• "Great value, considering the huge size of the place and the many activities you can undertake."
• "Pricing very comparable to other places."
• "Very good place for the kids to have fun. Booked a 2.5 hr party for 10 kids includes 2 pizzas from domino's 10 x slushys 10 x ice creams party room 2 hours of jumping and a party host iswell."
• "Excellent facility a step up from the standard trampoline places."

Cons:

• "First time taking the kids to Kickair, I'll admit that I thought it was a bit pricey for an hour's fun."
• "Kids had fun but it’s a total rip off."
• "The trampoline variety is great but I wish I had read the reviews before buying 2 expensive tickets."
• "I personally do not recommend using any of this awful company's service."
• "Place is a rip off and soft play emergency exit is cable tied shut!?!"
• "Annoyingly made to spend £8 for their socks even though we brought socks with us."
• "Absolutely massive place with loads of equipment... Now at £42 including special socks for two hours for both of them, it wasn't exactly cheap."
• "Very expensive for what it is."