Costco Wholesale Reviews Summary

Customer Service

Pros:

• "Well, the customer service was second to none. Happy, smiley, friendly, positive and no hassle whatsoever."
• "Staff really helpful too."
• "The staff are always helpful, friendly and respectful."
• "Great products and very good customer service."
• "Excellent customer service provided by Danny & Steve at Costco Tyres Derby."
• "Quality staff, quality products sold and always someone around to offer a hand or advice if needed on products."
• "The customer service staff was very friendly."

Cons:

• "Couldn't find what I came for, staff totally unhelpful today."
• "I was treated by a rude lady at the membership desk."
• "Complete free for all. No clear indication of process. Staff rude and disorganized."
• "The staff that served me yesterday were so rude."
• "Great selection of products shame the staff are rude and aggressive towards customers will never visit this Costco ever again !!"
• "The employee was rude and not sympathetic towards my partner's situation."
• "Rude, argumentative woman serving the kiwi fruit tasters."

Product Pricing and Quality

Pros:

• "I can't really fault Costco, good choice, good value."
• "Some things are unbelievably cheap, other items are the same price as normal supermarkets so you don't really lose out."
• "2023, still 9p cheaper for diesel, and in the store, so many goods are cheaper like for like with the main supermarkets."
• "everything you do purchase here is good quality and large quantity."
• "The pizza and jacket potatoes are highly recommended sold at a fantastic price."
• "Fuel no doubt is cheaper than other major providers so worth it."
• "Costco sell high quality goods and food at reduced prices."

Cons:

• "If you are family of 4 people then it is not great place to do any sort of shopping as everything is in bulk."
• "I think the cost of membership is expensive for non-trade members and you need to use it a lot to get your annual fee back."
• "Many prices on items we needed nearly as expensive as in a shop even when you buy in bulk."
• "Almost everything is more expensive than the usual supermarkets and worse still, have to be purchased in larger quantities."
• "A lot too choose from, think prices are somewhat high being its supposed to be wholesale, plus all prices shown are plus vat."
• "nice store good quality products but expensive you really have to watch out in Costco as the prices can be expensive."
• "Was looking to buy a Shark vacuum cleaner and it was £60 more than recommend retal price, Costco will not price match either."

Store Experience

Pros:

• "Loved the atmosphere couldn't help but feel the shoppers are adding to the fun."
• "The place is huge and has pretty much anything and everything a home or even a business could need."
• "Great car park and trolleys."
• "Went Today in my mobility scooter it was such a pleasure to be able to get around with ease, wide aisles nothing in the way."
• "Great parking good disabled parking and access in the store."
• "Plenty of parking spaces, a friendly welcome and isles of well stocked products."
• "Outside, there was a lot of parking space."

Cons:

• "Very very busy, carpark jammed for 11am opening change the system in and out since last time I had been that was bit of nightmare."
• "Complete free for all. No clear indication of process. Staff rude and disorganized."
• "The receipt checking/queuing on the way out is the most random thing I’ve ever experienced in retail too!"
• "The petrol station often gets very congested."
• "It makes it difficult to park and even harder when trying to leave a car parking space because nobody will let you out into the queue."
• "The queues at the food section are a joke 30-45 minutes wait just to order food."
• "Not a good shopping experience. It took ages to get in."