Parkdean Resorts Crimdon Dene Holiday Park, Hartlepool Reviews Summary

Accommodation Quality

Pros:

• "The caravan was spotless, absolutely beautiful had everything we needed."
• "The caravan was immaculate, good shower, very comfortable furnishings."
• "Caravan was very clean and tidy, kids and adults alike had a great holiday."
• "Really lovely place, spotless caravan and fantastic views."
• "Visited here for a midweek break. Caravan was clean and tidy and functional as expected."
• "The caravan was amazing. Really clean etc."
• "Caravan was spotless, comfortable."

Cons:

• "The caravan was quite clean but it was really small considering I had paid for an upgrade, it was also damp and mouldy, we could smell it as soon as we went in."
• "Far to over priced. Charging 5 star rates for a 1 star service."
• "Poor standard of pet friendly accommodation that ironically charges a hefty fee for deep cleaning."
• "The caravan beds were awful, stayed there for 7 days and didn't even get a proper one night sleep."
• "Caravan carpets sofa were filthy and smelly, damp smell in kitchen toilet seat definitely needs changed."
• "The caravan claims to sleep 6 but there is absolutely no way 6 people can fit in that tiny space."
• "Caravan was nice but could definitely do with a good clean."

Customer Service

Pros:

• "Shortly after arrival we received a call from reception asking if everything was ok and when we told them about the glasses they were there with some more within minutes - great customer service!"
• "Fantastic week stay, also want to put down how Fantastic the manager from the complex was towards my son who's autistic."
• "Staff were generally approachable in the bar and entertainment area."
• "Staff all very friendly."
• "All members of staff we encountered were very pleasant and helpful."
• "The staff were lovely, very helpful, Andrea, Adam thanks😊"
• "Staff are friendly and helpful."

Cons:

• "Awful place, was expensive considering you can’t even get into the activity."
• "Staff are overworked, so quality of service is poor even though they are clearly trying to do their best."
• "In the amusements one or two of staff were bit sharp stressed so were snappy."
• "Staff where rude and looked down at you most of the time."
• "management and most staff attitude is appalling."
• "Had a few issues with the food and service in the onsite restaurant. Good luck trying to get good customer service, you call someone over they listen to you and walk off and never come back."
• "Most of the staff were useless, My daughter was verbally attacked on the kids parks by an adult and security did nothing."

Facilities and Entertainment

Pros:

• "The entertainment in the pub was fantastic and I also won bingo. Bonus!"
• "We went to the pool party which was canny wasn’t too busy either."
• "You have restaurant, bar on site, as well as swimming pool, arcade, and a show bar at night also there is a shop on site as well and is close to beach and close to Hartlepool."
• "The kids loved the arcades and the football court was marvellous for my son who’s addicted to football ❤️."
• "Evening entertainment was good, food in park was good and reasonably priced."
• "We absolutely loved all the amazing activities available and Halloween themed as well, we went to starland crazy disco most nights which the kids loved."
• "Both activities were fab."

Cons:

• "The pool, bar and entertainment room are far too small for a park of this size."
• "Club House, arcade and pool small for the amount of people residing at park."
• "Absolutely vile place to stay. We have stayed for 2 nights and will not be returning ever."
• "Entertainment wasn't great either mostly for young children, the singer was very shouty."
• "The entertainment left a lot to be desired and having a magician on a Saturday night!!!!!"
• "For such a large park it has a tiny entertainment venue. Most people left standing to watch the shows."
• "The 'lovely' Courtney in the swim section is somewhat to be desired. Extremely rude to both adults and children, enjoys to slate families to other workers."

Value for Money

Pros:

• "Reasonable for the amount we paid."
• "It was clean and as expected for the price paid (£369 during summer holidays for 6 people and passes were included. In my opinion this is fantastic value!)"
• "We have stayed in a budget caravan which we usually wouldn't. However as well as being very very well priced it's spotless and comfy."
• "Stayed here for a week in the caravan park and the price was fantastic."
• "Really enjoyed it. Apart from being more expensive at the on site shops and club house but really good all round for families."
• "Pricing is very reasonable and no more than a normal pub bearing in mind they have a captive audience."
• "Yuck shop restaurant and bar are all fairly priced."

Cons:

• "Far to over priced. Charging 5 star rates for a 1 star service."
• "Not good value for money and a hefty pet charge which they say they put into deep cleaning but not in the van I stayed in."
• "Avoid 'Fish and Chippery' on the site like the plague! An absolute total rip off!"
• "Restaurant stops selling food at 8.00pm and is ridiculously priced for what you get."
• "Paid nearly £500 for a caravan which is OK but photos are deceiving!"
• "Expensive bar, shop and pool."
• "Warning - Do not buy from the on-site chip van, charged me £4 for the smallest portion of chips I have ever been served in my entire life and I am not exaggerating, felt like I had been robbed, totally shocked, they also tasted terrible."