Harrods Reviews Summary

Store Layout & Navigation

Pros:

• "It's easy to get lost but also easy to find your way quickly again."
• "The whole interior is so spacious and beautifully laid out."
• "The escalators and lifts are also really good and the decorations near them are really good."

Cons:

• "Huge and unique attraction. Quite confusing to try and figure out the layout of the floors."
• "Navigating through Harrods can feel like a maze."
• "The store is a microcosm of what is wrong with the world today in terms of consumerism."

Food Hall & Dining Options

Pros:

• "The food court selection is spectacular! Everything was fresh and delicious!"
• "On the other hand, the food hall was pretty amazing."
• "Ultimate in luxury food, a very impressive selection of sandwiches, sushi, prepared food within the food court."

Cons:

• "The prices of the food hall however were exorbitant for what was being offered."
• "It would have been helpful to know there wasn’t seating BEFORE we all bought our lunch."
• "The food was good but on a pricey side."

Shopping Experience

Pros:

• "So many sections to go so many excellent things to choose from."
• "The retail offerings are exquisite! There are so many lovely, shiny things!"
• "Iconic place. Impressing royal architecture and design."
• "I travelled 270 miles for one of Harrod's famous Christmas decorations. I could have stayed all day."

Cons:

• "Very expensive, super crowded and just plain exhausting to walk through."
• "Luxury department store full of things that are crazy expensive and only 2% of people could afford."
• "This is just a review of the FOOD HALL and pictures of the chocolate hall within Harrods."

Customer Service

Pros:

• "The meet& greet staff genuinely friendly."
• "All the staff are super friendly and knowledgeable."
• "A very posh and lavish place. Big luxurious brands available."

Cons:

• "It's very different from the last visit, but that was over 26 years ago."
• "Nice department store with multiple sections and great range, however is super expensive."
• "Very well kept and looked after! Well known for great super brands and designers."