Peter Jones & Partners Reviews Summary

Customer Service

Pros:

• "The best customer service in London! The staffs are SO polite, efficient!"
• "Every member of staff we encountered was friendly and helpful."
• "All the staff I came in contact with were polite and helpful."
• "I asked for assistance, and the member of staff assisted me, very pleasant and polite."
• "Great customer service from Tao in the computing and printer section."
• "It is a pleasure to encounter staff who are genuinely interested in helping you with your enquiries, you don't see that happening in shops very often anymore."
• "Honestly, all of your shop assistants are so incredibly friendly and helpful."

Cons:

• "Staff are not helpful, and do not have social skills to deal with customers."
• "Trying to call the Peter Jones furniture department for a product inquiry has turned into a farce."
• "I say, fire them all and close the store. I couldn't care less as I won't be back."
• "Terrible customer service downstairs within the kitchen appliances department."
• "Customer service in menswear is dreadful- where is everyone??"
• "Not great customer service - despite the makeup counters being packed with attendants they were slow to help."
• "Horrible customer service."

Store Experience

Pros:

• "A wonderful top floor restaurant and pretty good social distancing measures."
• "Stopped at the Restaurant on the 6th floor for some cake and tea and catch up by a window view table."
• "Lifts to each floor as well as escalators and stairs."
• "It is always a pleasure to shop in Peter Jones with the way the store is laid out."
• "Peter Jones & Partners in Chelsea offers a delightful shopping experience."
• "The store itself was easy to navigate and very bright and well lit with displays of products which caught my eye and looked remarkably prestige."
• "It's a self service restaurant/cafe. So the atmosphere is casual and nice."

Cons:

• "Closest department store up the road from where I live. It's such a shame to see the building looking so tired and out of date."
• "You can feel the ego of the staff here. I feel not welcome since I’m not a middle-age blonde Caucasian."
• "The whole business is just all very uninspired, doesn't really reflect the neighborhood where it's situated in."
• "Most of the products are not labelled, has no price and so if you want to buy something you have to be bothered to bring it to the till and check the price!!!"
• "Toilets on second floor are a filthy disgrace. Strewn with wet, used toilet paper. Hand dryers broken. No soap or hot water to wash your hands after using the toilet."
• "The spaces are poorly lit, and their visual merchandising it's so uninspiring that it makes you depressed."
• "Gets a bit confusing as to where one needs to pay for food especially if getting food from more than one counter/section."

Product Quality

Pros:

• "Some great products at competitive prices. More impressive however, were the staff, extremely helpful and nothing was too much trouble when trying to source out of stock items."
• "Plenty of stock which is great."
• "There is a good range of all the brands you’d expect from Peter Jones and John Lewis."
• "The store boasts a diverse range of products."
• "Great variety of good and products available."
• "They have a great collection of furniture on the 4th floor, electronics on the 3rd floor, the children’s clothes and toys are on the same floor."
• "They have a huge selection of the latest models on display with specialists present from each brand to give personal advice."

Cons:

• "Watch out for price hikes they charge more for products than both the original producer and competitors such as Selfridges and Harrods."
• "Purchased a £1,700 mattress. Huge dip in the middle of the mattress."
• "Blaming the defective mattress on the bed and disclaiming all responsibility is tantamount to fraud!"
• "Home Decor section had no plate hangers, and none sold on line, they used to sell them in this store."
• "Unfortunately they didn’t have much in store in terms of stock or assortment."
• "Don’t get your curtains / window furnishings from here."
• "I have just come out of Peter Jones and am really disappointed with the store. I was looking/wanting to purchase 3 items… None of these items were available in store."

Staff Attitude

Pros:

• "After Margarets approach & recommendations i have a deep respect for the brand !!!"
• "Sisley's skincare advisor MARGARET IS A TRUE GEM!!!"
• "Polite young man served me sandwich, looked appetising but bread was hard."
• "The French Gentleman who works at Chanel is honestly the most wonderful person I’ve ever met On any makeup counter anywhere."
• "Maria in the cushion section was fantastic!"
• "Veronica at the lingerie section was so patient, professional, efficient and friendly."
• "We’ve been shopping at Shiseido today and our shop assistant was the sweet Rahima. Her customer service was excellent and she was very well informed about the products."

Cons:

• "I feel I’m being discriminated against, as I couldn’t understand what made me standout."
• "I say, fire them all and close the store. I couldn't care less as I won't be back."
• "I feel I’m being discriminated against, as I couldn’t understand what made me standout."
• "It felt like we had been profiled for wearing streetwear and not 'looking like we came from money'."
• "Sales assistant treated me as if I was 'infectious'."
• "Stalked and discriminated against. Worst experience of any store I have experienced, let alone a John Lewis branch."
• "Darcy, floor manager….full of his own importance. No manners at all."