Selfridges Reviews Summary

Customer Service

Pros:

• "Customer service was very quick to resolve the issue and were very apologetic about the whole situation."
• "Fantastic service from the customer service line."
• "Carole was our server and she was lovely."
• "Ngan helped me on 15/12/2022 at 4:51pm (trans 1405) and she was spectacular in every way."
• "The gentleman was very helpful."
• "The sales associates were warm and helpful throughout."
• "Staff were friendly and attentive."

Cons:

• "The worst online shopping experience I've had in recent times. A completely useless inventory management and glitchy stock updates."
• "Poor customer service. Wasn’t given a refund after returning the item and wasn’t informed on what will happen next."
• "Awful experience, very busy and staff was slow and kept getting distracted at check out."
• "A member of staff was more interested in his phone than telling us about a £3k speaker."
• "Staff was slow and kept getting distracted at check out talking to work colleagues."
• "I was consistently ignored, misled, and eventually stonewalled by their team."
• "Rude staff, on my second visit I was treated with the most rudeness I have received anywhere."

Shopping Experience

Pros:

• "Selfridges in London offers a truly extraordinary shopping experience that combines luxury, innovation, and a vast array of options."
• "Great place to shop! Check out all the latest trends."
• "The store's layout is intuitive, making it easy to navigate and discover new sections."
• "Selfridges is a shopper's paradise that sets itself apart with its unparalleled selection and upscale ambiance."
• "Selfridges consistently impresses, remaining ever-relevant."
• "Selfridges is easily one of the best department stores in the world."
• "The store boasts an impressive array of products, catering to a diverse range of tastes and needs."

Cons:

• "However, the store can be somewhat crowded during busy times. Therefore making for a bit of a hectic shopping experience!"
• "Ridiculous idea to open your doors at 11:30 am on Sunday, but customers are not allowed to shop until noon."
• "It gets too much when it gets crowded unable to enjoy the experience of selfridges."
• "Massive mega mall selling designer clothes and various kinds of foods on the ground floor."
• "The building itself is just soooo beautiful but like Harrods it's glory days are gone in my opinion."
• "It is very difficult to find the toilets."
• "I visited the women's shoe department at Selfridges in London and was extremely disappointed with the level of service I received."

Staff and Service

Pros:

• "Staff is very helpful and although it can be crowded during peak hours, it's still an enjoyable visit."
• "The staff are lovely and the lady who served me while buying a pair id vivienne westwood earrings was amazing."
• "Staff were absolutely great."
• "Staff were lovely, helpful, non judgemental."
• "The staff members at this shopping haven are incredibly helpful."
• "The server in the chocolate shop was very friendly and helpful, as was the lady behind the bakery counter."
• "The staff at Selfridges are attentive, professional, and always ready to assist."

Cons:

• "Nice to see the brands but you don’t get treated well if they think you cannot afford things."
• "Don’t go to the Jacquemus store at Selfridges if you’re black they will be eyeing you like ever."
• "The elder assistant approaching me not in a friendly way - scanning me from head to toe like I was there to mess around."
• "The staff are rude, they only treat you like a real customer if you're foreign which is frustrating."
• "This shop needs a staff overhaul in the men’s dept, some staff do give excellent service whilst others are absolutely rude and unprofessional."
• "Staff were so unwelcoming."
• "Rude staff, on my second visit I was treated with the most rudeness I have received anywhere."

Value and Pricing

Pros:

• "Anyone here can shop as there are sales as low as £25 or less for clothes."
• "Prices are very reasonable for this quality and range."
• "You get 50% off on almost all of the fresh food in the last hour of closing."
• "The quality of their product is guaranteed and well priced."
• "You can get really great deals when there is a sale esp during Christmas season."

Cons:

• "Even if I was rich i'd refuse to £4500 for a David Hockney book, much as I love him."
• "This mall has a huge selection of very expensive items."
• "It isn't a place you would really pop into to buy a pair of jeans or shoes unless your wallet is stuffed with money."
• "Very expensive."
• "Everything in here is now 100% designer and overpriced."
• "It's expensive.."
• "VERY PRICEY. I realized that because I've bought some Pad Thai and Pad Thai, for example, it is more pricey here than in some restaurants."

Ambiance and Facilities

Pros:

• "The Selfridges' summer rooftop is now an annual fixture."
• "The type of place you want to dress up to visit. It’s more than retail it’s an experience."
• "Selfridges feels like Christmas of old."
• "Christmas decor is the best both in and outside the store."
• "The ambiance and decor is amazing."
• "The overall ambiance and atmosphere of Selfridges are energetic and captivating."
• "It is a destination in itself."

Cons:

• "The restrooms were ok, could be cleaner however because of the time of the day (late evening) and the festive season, it was pardonable."
• "Looks like a lot of decorations from last year, some new but not to our taste."
• "Busy with good selection of designer merchandise. Sadly the men’s toilets were a disgrace."
• "Really disappointed with the standard of decorations, a proportion of which were rather tacky."
• "Some parts feel a little down on class now."
• "Too few bathrooms and the staff was slow."
• "The downside is that there are so very few seats to eat your delicious food."