Liberty London Reviews Summary

Architectural Beauty and Historic Significance

Pros:

• "Wow what a incredible historic place, a real must for your London tour."
• "Wasn’t it great when building had actual aesthetic detail to them? When staircases or even doorways could be something you enjoy looking at."
• "Stunning Tudor style department store full of luxury goods."
• "The building is absolutely beautiful and very well looked after."

Cons:

• "I expected something more from the decor, though I expected something more."
• "The building is less than 100 years old but it's really well built and inspired by period architecture. But don't expect to find anything really different."

Product Selection and Quality

Pros:

• "Liberty prints are a standout feature, showcasing exquisite patterns that effortlessly blend tradition with modern aesthetics."
• "Everything sold here is perfectly curated. You can spend all day here and not get bored."
• "Beautiful flowers, designer bags, vintage dresses, silk and satin, fabrics for quilting, jewelry, furniture and homeware."
• "The shoe collection is diverse and on-point, catering to various tastes and preferences."

Cons:

• "However, the price tag, as Liberty is undeniably on the expensive side."
• "Most of what’s sold here are branded goods of big price tags."
• "Nothing actually that useful you’d want. Some cosmetic, clothes, and a bunch of overpriced clutter."
• "The top floor feels like a seconds hall with things looking like they’ve been chucked there."

Customer Service Experience

Pros:

• "Staff are friendly and helpful. Must see when in London."
• "I wish I had written this review when I left the store because I have forgotten their names! The lovely long curly haired beauty... helped me find a fragrance."
• "Fantastic shop with high-quality goods ranging from jewellery to silk clothes. All your needs for dressing and household but with high quality."
• "I went to pick up my online order. The collection point was on the 3rd floor, much to Haberdashery, opposite side of toilets. The staff was helpful and efficient enough."

Cons:

• "The review is not about the building/selection of items but about the management of this place having no clue at all about what customer service means."
• "Unfortunately, my experience at liberty was awful."
• "While a lovely physical shop, the online service is as big a let-down as you could possibly imagine."
• "Liberty brings high-end shopping to a more colloquial level with their living-room experience, albeit an expensive living room."