TK Maxx Reviews Summary

Variety and Selection of Products

Pros:

• "The most awesome place to shop for ladies' handbags!"
• "Love shopping at TK Maxx!!! Big brands at a very best price. You find even gold label stuff."
• "This TK Maxx store is worth finding all your brands at a cheaper price."
• "Great spot to pick up bargains. Everything from perfume, soap, bath and hygiene products to men's, children's and women's clothing."
• "A nice new Tk Maxx in downtown London. Comparing to other Tk Maxx stores, the variety of products is good."
• "These place sells things from big names at a fraction of the original price."
• "One of the largest TK Maxx stores in the UK with a dizzying selection of everything you expect to find from food to fashion."
• "Love this TK Maxx. Can't comment on the women's department but men's is really good."

Cons:

• "The store could be better organized as it can be a bit confusing when You are going through the different sections."
• "The products are usually cool, although the food section seems to be reduced which is a shame."
• "This is one of the busiest stores I have ever seen. It was extremely unpleasant to shop in such a madhouse."
• "The body care section is trash, literally had like 5 lotions altogether."
• "The outlet have clothing, shoes, accessories, perfume, household, children stuff, decor and much more to choose from."
• "This is a great store and this branch particularly is very clean and has a good selection of clothes and beauty products."
• "This store has the potential to be great however there is ONE BIG issue, the lighting especially the men’s shoes department is terrible."
• "Extremely busy on Saturdays and I wouldn't recommend visiting then as it is a nightmare!"

Customer Service

Pros:

• "My favourite place to go shopping for gifts : especially Jewellery!! Such great collection and friendly service by Chante and another lovely lady."
• "The staff were cool from the floor attendants to the fitting room staff, not forgetting Ilham a star, who served me."
• "Good choice of famous clothing brands at a discount price. The staff is always on hand if You need help."
• "I must express my appreciation for the exceptional customer service provided by Chris and Arhum."
• "Visited Oxford Street Today. I had great service with a smile throughout from one of your lovely Team I believe her name was Sandas."
• "Big shout out to Lebsi from the Ground Floor, who left her checkout and helped me choose 2 women's handbags."
• "Visited during December so not sure if the store was busier because of the season. Store was a bit messy but tills were managed really well and queues moved quickly."
• "I did shopping today in Oxford street I'm very happy with the service provided by Raj on ladies floor she provides lovely customer service."

Cons:

• "I purchased a jacket for a 130£ which was amazing, but the size didn't really fit my sibling when he tried it on, so i decided to take it back and ask for a refund. Unfortunately, i got refused."
• "On 12 Dec 2023 around 15:30, I visited this brunch and returned some items. The casher lady in her 60s who was extremly slow and took ages to do a simple task."
• "I have been shopping at this shop years and years ago but what happened today proves that the majority of the customer service representatives starter's lack a lot and I mean a lot of manners."
• "I came in to do my shopping for my unborn baby as I’m 6 months pregnant, I received the most terrible service from a lady called Maria she has short hair cut low fade."
• "It was the most disrespectful experience I've ever had. Especially the rudeness of the blonde long-haired girl working upstairs was indescribable."
• "I bought a trousers from TK Max and they didn't take out product alarm. I realised that when I came home and kept receipt."
• "Very bad stuff & management. If you had bad experience & complained management says contact head office & they can’t do anything about it & hung up."
• "I take off one star because the lift is not in good working order. As a disabled, I have no option to go upstairs if is not by lift."