Address: 405 Strand, London, WC2R 0NE, United Kingdom
Phone: +442071121538
Rating: 4.3
based on 111 reviews.
Customer Service
Pros:
"The staff are very welcoming, tea/coffee are offered and also free of charge."
"The entire team were very welcoming. It is very clear that everybody who works here enjoys their job, which creates a pleasant atmosphere."
"I was welcomed with a warm smile."
"The staff were very friendly and I am definitely going back, and telling all my mates to go!"
"Customer service is outstanding."
"All the staff at Rush on the strand are great!"
"Really great service with Amber at Rush Strand."
Cons:
"No one at rush seems able to answer my calls or respond to my emails... would not recommend at all."
"The stylist may have had a hard day but she had a very strange attitude."
"I was quite annoyed and just left the salon."
"Booked an appointment here during my lunch break... Bad customer service & no respect for customers time."
"It's like being a client there was an inconvenience to him."
"Dana was rude and extremely bothered with her job that afternoon."
"The most awful service by Cylest! Shocking shocking."
Styling and Haircuts
Pros:
"Grant oh Grant! What a bloody star."
"I love the way Peter does my hair!"
"Grant gave me good advice on styling and I left so happy with my new hair do!"
"I am very happy with my highlights, treatment as well as haircut."
"She did a fantastic job with my hair."
"I gave her an idea of what I wanted but she exceeded my expectations!"
"This is the best haircut I've had in 5 years."
Cons:
"Worst haircut I've ever had or seen in my life!"
"I left with very uneven overall length, extremely choppy and uneven layers, and he burnt my scalp while blowdrying my hair."
"Had a stylist called Isis and she left my hair so uneven."
"He's by far the best hairdresser I've ever been to. He's a perfectionist and really goes that extra mile to make sure your hair is flawless."
"Raz literally cut a straight line across my hair. Yes, it was two inches off thereabouts, but there was no trimming into the ends or skill there."
"He completely ruined my hair and has left it choppy and looking thin and uneven."
"She did whatever the heck she wanted and cut it much more than only a bit."
Pricing and Offers
Pros:
"A fabulous experience all round and, with the discount on colour, competitively priced as well."
"Impressed and well worth the money."
"I used it for the first time last week taking advantage of the 50% discount for new customers."
"A brilliant hair cut and at a reasonable price."
"I paid 45 pound, which is a lot as a student, but totally worth it."
"Would definitely recommend Peter to anyone who needs a colour service."
"I had a Smoothing Keratin Blow-dry service, that cost me £149 since Rush has a Smooth Wednesday offer on."
Cons:
"However, when I went to pay at the end, it was double what I had expected."
"They advertise 50% off colour and once u book the slot online... they will lure you with an offer and then try to rob you off!"
"I honestly love this salon, although it always empties my wallet 😆, but Codrut’s hands are worth it."
"Nice haircut, courteous staff, but really expensive."
"Olaplex number 2 treatment was £36 which I think is expensive as it was leave-in treatment for 10 mins."
"Booked online with a price of £114 for highlights and cut... Go to pay and the price is £181."
"So altogether, feeling uncomfortable + average cut + awful styling, only at the great price of £72!!"
Salon Experience
Pros:
"The smell and the decoration inside were divine and the reception staff escorted me as I was leaving with a smile and a desire for me to visit again."
"The salon is also so clean and during these crazy times I feel so safe."
"The facilities were clean and organised."
"The salon is beautiful inside and has a very calming ambience."
"The salon is the best I have been to out of kings cross and Tottenham Court Road."
"I'm just very glad to get an appointment the same day and did not feel rushed being the last client."
"The entire team were very welcoming. It is very clear that everybody who works here enjoys their job, which creates a pleasant atmosphere."
Cons:
"No proper blow-dry, just a dry off with no products offered."
"Ok hair cut. Worst blow dry I’ve ever had."
"When she showed me my seat, I saw that it was covered in hair - normally I am not bothered and I just brush them off, but in this instance it clearly tells me that they have not been wiping/disinfecting surfaces after the last customer."
"However, disappointed with the salon's 'No refund on products' policy."