Sainsbury's Reviews Summary

Store Layout and Design

Pros:

• "A very big store. Poor layout."
• "Spacious Super Market, has other companies within, Argos, Habitat, Starbucks, FatFace."
• "There are quite a few other shops inside, such as Starbucks and Argos."
• "This is the largest Sainsbury's store in Reading area."
• "A very convenient store with a great location near junction 12 of motorway M4."
• "The addition of further interior shops also helps lighten up the mood."
• "If you are looking for clothes there is a huge selection."

Cons:

• "The whole site poorly designed."
• "Unfortunately, the car park is very badly designed and not very well lit either."
• "The lanes of the car park are very narrow, the entry unnecessarily curved in such a way that if one driver isn't completely central within their lane than an oncoming vehicle is forced to mount the kerb to avoid them."
• "The car park is a bit chaotic, and also serves various other stores."
• "Exiting the car park requires negotiating more paths designed to destroy your alloys!"
• "Car park is far more complicated and difficult to navigate as a first time visit."
• "Layout of the shop is a little confusing."

Stock and Product Availability

Pros:

• "Massive Sainsburys, more shops inside. Huge selections of foods."
• "I found everything I needed and check out is really good because it was designed for trolleys and not baskets."
• "All the items we wanted have for the most part been in stock."
• "Store stock levels good, clean store."
• "It has pretty much everything you would need from a Sainsbury’s."
• "Great selection of baking products (which is what I went to get) and the lady at the till (I wish I had her name) was lovely."
• "Huge superstore with pretty much everything you need."

Cons:

• "Shelves were almost completely bare throughout the store."
• "Lately there seems to be stock issues, at times a lot of the shelves have not been stocked."
• "Bad day at Sainsbury. No tortilla wraps only small size or really expensive ones."
• "Short of quite a few items ..my dog's favourite nighttime treats ...no chicken legs."
• "This store suffers from multiple lack of vegetables even though it's the super store size Sainsbury's."
• "Many of the items my wife was looking for were either sold out, not stocked or just lost in the vastness of the store."
• "Normally a good store, but today empty shelves throughout the store."

Customer Service

Pros:

• "Customer service here was really good and all Covid-19 measures are in place too!"
• "Best customer service award goes to Tracey and Matthew who helped me out massively."
• "Every staff is so kind, helpful which is we all need."
• "Staff in Sainsbury helpful, friendly and efficient."
• "The staff are excellent very knowledgeable and always ready to help."
• "The staff are all kind so cannot be criticised."
• "Done some shopping and I could go though to the cash tills because of my scooter so a member of staff took me over to the lottery counter so I could pay for 6 items, and the lady behind the counter was fantastic."

Cons:

• "The staff always seem to not appear happy in their jobs anymore."
• "Unlike Tesco staff, when I asked today about availability of a product on promotion but not on the shelf, Sainsbury's staff just wanted to fob me off because they couldn't be bothered to check!"
• "Slightly disappointed by the clothing section - I went to look for some jeans and couldn't find any in my size and there was no one around to ask for help."
• "No more smiling staff and the whole place is just tired."
• "I often feel quite unwelcome by the store staff."
• "I never found the staff there friendly."
• "Manager one of the worst one. He doesn’t even bother checking whether the issues we had with our order is genuine or not."