Morrisons Reviews Summary

Store Layout and Facilities

Pros:

• "All in all a good tidy clean place."
• "The store layout is also good."
• "It had been a long time since I visited this store and was pleasantly surprised to see they had improved the store greatly."
• "Doing my regular shopping at this store is effortless."
• "The most important thing is that you don't have to pay for parking your car."
• "There is toilet facilities in the store."
• "Clean and tidy shop."

Cons:

• "Can't complete my shop."
• "Everything is dearer, compared to other supermarkets."
• "There are no benches to sit on to have a rest."
• "Stock levels as poor as most supermarkets."
• "A very dull and dark store, they seem to not turn all the lights on anymore, some aisles are really dark and dingy."
• "Overall a badly managed store."
• "The shelves were looking empty."

Customer Service

Pros:

• "I just wanted to say I shop at Erith Morrisons and a young lady by the name of Zoe Billings is an excellent member of staff."
• "I think the staff are more than willing to help if you ask."
• "The people who work there are helpful to if you have problems finding things."
• "The guy that served us was very polite and helpful, a credit to Morrisons."
• "The staff are friendly, polite and quite helpful."
• "Friendly staff always willing to help."
• "The staff friendly, helpful and knowledgeable generally."

Cons:

• "Been my 1st time in the area and in morrison, they were very unattentive."
• "I ordered some pizza's. My order was wrong. the lady who was serving me. not listening to what I wanted."
• "UNNECESSARILY RUDE WORKER CALLED JENNY."
• "Find some staff can be very rude...got kicked out because of this."
• "Been going to morrisons since it first opened...the staff are the rudest persons I have ever met."
• "Some staff are so rude and disrespectful when getting their point across."
• "I was spoken to rudely by Morrison’s staff today."

Product Quality and Variety

Pros:

• "I do like Morrisons donuts they are the best out of all the supermarkets and the cheapest which is a good thing."
• "I must also mention the delicatessen, also lovely displays and delicious cold meats."
• "Great products at very reasonable prices especially fish...such a variety of great British caught fish."
• "The beef was fantastic it was tender and such a lovely flavour, will definitely return to visit the butchery department."
• "It's a lovely big store which has only just been done up. They have lots of fresh produce - meat, fish, bread - and a new party shop."
• "The fresh made pies are a favourite of mine, especially the Scotch Pies."
• "The butchery section is brilliant, their displays are very good and tempting."

Cons:

• "Morrisons prices have gone up so much... Morrisons seems one of the most expensive ones to me now."
• "Since Christmas I've been very disappointed with my weekly shopping experience, very poor stock of fresh fruit and veg."
• "All fish purchased was off and had to be thrown away."
• "Groceries empty, fruits and vegetables, hard to get them."
• "Sadly weren't much left, may be will shop a bit early next visit or stock more for lated customers."
• "Running out of stock, in some hours not enough tills open."
• "Stocks running out earlier and earlier, week by week."

Cafe and Food Services

Pros:

• "We had the big breakfast and shared it because there was so much of it."
• "Cafe is very good though (when the cutlery hasn't been stolen)."
• "Stumbled across this Morrisons as we was in the area for something completely different but ended up shopping here but first we stopped for breakfast in the cafe which was cooked fresh and very tasty as well as reasonably priced."
• "Lorraine, who works in the cafe treated us better than any restaurant I’ve been in."
• "And it was really well priced and cooked to perfection."
• "Most amazing experience of customer service in the morrisons cafe in erith today by a lovely lady called Jan."
• "Supermarket as reasonable prices and if you get the timing right in early evening you can obtain reduced price on your shopping."

Cons:

• "Had poached eggs and they were almost hard in the middle which was a shame."
• "We were disappointed to find out that there was no hot dessert options available and there was a severe lack of hot food options."
• "Ordered food from the cafe wasn't great but didn't expect it to be amazing, however its clear its already made in advance and left on the side warming so when it arrives to your table its room temp/cold."
• "Upon receiving our meals, we felt the value of the meal didn't match what we got."
• "Not impressed with the restaurant this morning...NO MASK...how on earth is this acceptable???"
• "Bakery, hot food, fish section closing 5-6 pm, nothing there."
• "The table wasn't cleaned quick enough so it was stained when I sat to eat."

Shopping Experience

Pros:

• "Easy parking, good range with fair prices."
• "Great place to shop. Easy to find things."
• "Good well stocked store, well the time I popped in there anyway."
• "It's near from my place and it always opens until late."
• "Great place for a grocery shopping."
• "You can get almost everything in this department store."
• "Plenty of parking, bright, spacious store, good number of tills."

Cons:

• "Morrisons Erith has been my local supermarket for years!! But I'm sorry to say I don't feel safe at all to shop under the current covid environment."
• "The people who work there are helpful to if you have problems finding things."
• "Can never find a trolley as apparently they are regularly stolen."
• "They have a nasty habit of not allocating the correct prices to items on the shelving which is frustrating when you are shopping on a budget."
• "Even have car washed or windscreen chips fixed whilst shopping."
• "Sometimes it takes me long time to find a shopping trolley."
• "They never have hand baskets by the door they are always stacked up in the checkout areas so you have to go hunting to find a basket."

Store Cleanliness and Maintenance

Pros:

• "The store itself was clean and tidy."
• "The store is quite clean and there is plenty of parking which is free for three hours."
• "Till operator was great in ensuring all done safely but with time to converse and make it an enjoyable visit."
• "Well, my experience today was really smooth. No queues and was very quiet."

Cons:

• "The wc was dirty unsanitary."
• "The toilets are disgusting and the baby changing room has been locked since august."
• "Then I went to use the wc and there wasn't any loo roll locks didn't hold the door closed."
• "The toilets however are always vile."
• "Going downhill. Trolleys are quite often hard to find."
• "They don't appear to employ any staff to keep the place clean and tidy."