Lidl Reviews Summary

Parking

Pros:

• "Good parking facilities."
• "This particular shop has a free Car park next to the shop if you shop in the store and enter your registration on leaving which then validates your free parking."
• "Free parking is available as long as you shop."
• "Visited Wallington lidl this evening. No problem parking. Store quite busy. Shelves full."
• "The car park, which previously let it down, has been reconfigured and resurfaced."
• "Free car park but must give your licence plate number at checkout."

Cons:

• "Car park a little cramped, you can bet you'd always never cross all the items off your shopping list, there's always something they've run out off."
• "It's very cramped and the carpark can be a pain to get in and out of as of space issue."
• "Parking here isn't the best (even had someone scrape my car in here)."
• "I've knocked off one star because of the dangerous layout of the car park at the Wallington branch which has no designated pedestrian paths forcing customers into the paths of unsighted drivers pulling out of very narrow parking spaces."
• "Car park is a nightmare, small spaces, congested by cars waiting for spaces."
• "The car park is too tight and you need to remember to scan your receipt and put in your reg number before you leave so you don't get a parking fine!"
• "The parking also is a nightmare."

Staff and Customer Service

Pros:

• "Very friendly and helpful staffs and very efficient and fast moving at the tills."
• "Nice and very helpful staff."
• "Very friendly customer service and the Security Officer is very helpful and polite helping people especially the Elderly."
• "Staff are helpful, the bakery section is pretty awesome."
• "Gabriella was so helpful on checkout."
• "Lovely staff."
• "Staff are always friendly and helpful."

Cons:

• "Staff really unhelpful to the point of being rude."
• "Checkout Till staff needs to be retrained on how till works."
• "The staff at this place is very rude."
• "Great products, but extremely rude staff."
• "Really unpleasant person to deal with."
• "Rude, surly staff. Managers just as rude as their staff."
• "They were rude talking over us on call not even letting us have a call back from higher manager refused to even give us the name of security company this need to be investigated or shut down they don't have the right staff working there."

Store Layout and Cleanliness

Pros:

• "New layout is much more spacious and clean."
• "Excellent since its rebuild a few years ago."
• "Shop reopened and looks more organised."
• "Recently refurbished and a vast improvement on what it was like before."
• "Recently opened this branch of Lidl is well stocked, spacious and with wide aisles."

Cons:

• "It doesn't feel covid safe or clean. Feels crowded and chaotic."
• "The Lidl wasn't clean and tidy, it needs a refurb."
• "Probably the worst Lidl in the area unfortunately."
• "The shop is a mess like a Charity jumble sale."
• "I am sorry but this has to be one of the worse kicks o have been in a loooooong time. It simply was below any standard set by the company. Dirty shop floor hardly any products on the shelves boxes and cages scattered across the shop leaving people to navigate though the maze of mess.absolutely random products location."
• "The car park is a night mare on a steep slopes it is difficult to unload car without it whizzing off and crashing into parked cars!"

Product Selection and Prices

Pros:

• "I used to use Lidl a lot. Now I live further away but their bakery is excellent, their Cien range is also very good so I'm making an effort to visit a Lidl more!"
• "Good stock and quick checkout."
• "One of my favourite supermarkets, good are cheap and i good quality."
• "I Love Silvercrest products, especially their tools and kitchen and home ware which offer incredible value for money on well built products that come with a 3 year guarantee."
• "Low price, good quality."
• "Good prices for what you get! Cheaper brands and lovely bakery."
• "Their Deluxe range are brilliantly good quality products."

Cons:

• "Don’t ever point out that the prices are wrong cause in stalag Lidl you have no rights!!"
• "The price of 69p advertised for Cat chew sticks was 79p at checkout."
• "Most of the grocery items were available but some vegetables e.g. white cabbage & cauliflower were out of stock."
• "The layout is random, there are too few staff to assist with questions and the produce doesn't appeal."
• "Always long queues at the till, as only one till is open most times so most people are forced to use the self serve."
• "You get charged £90 if you park in their car park for over 10 minutes."
• "Checkout is rather sluggish especially with large queues, but staff do their best."