Martin & Co Welwyn Garden City Lettings & Estate Agents Reviews Summary

Customer Service

Pros:

• "Michael was the one person amongst the professionals working together who kept great communication and reassured us."
• "Sophie Walton was particularly great in our final check out, friendly helpful and quick to respond to emails."
• "They care about their customers, always obliging and prompt with responses."
• "Katie was simply the best. She always came back to me so quickly."
• "Tahmina helped me a lot, she answered me quickly, she is so kind and friendly."
• "A special thank you to Diane who is very helpful and ensures that if something goes wrong it gets fixed as soon as possible."
• "Sandra has been amazing in dealing with all aspects of us buying the property, she has been nothing but helpful, informative and has the patience of a saint!"

Cons:

• "Now three days later, still nothing. No contact from them, on both Tuesday and Wednesday."
• "NINE DAYS LATER AND STILL NOTHING. ZERO CUSTOMER SERVICE THERE!"
• "Very poor! ZERO CUSTOMER SERVICE THERE!"
• "When I ask about this I am ignored."
• "Most correspondence had via email and phone call has been particularly rude, unprofessional and incompetent."
• "Attempts to contact the team were often unsuccessful, and when they were answered there was no consistent reply as to who was the property manager."
• "They are very sluggish to reply to emails."

Professionalism

Pros:

• "Professional, polite & friendly. The whole team are great starting from Ivan Ziff."
• "Ivan Ziff and the team at Martin and Co have been exemplary in their professionalism and support."
• "The staff went over and above through difficult circumstances to get my sale pushed through!"
• "Their service is very efficient, very supportive and professional."
• "The level of service from the staff here is exceptional from start to finish and translate any issues in between, into a solution."
• "Superp service. Indi who was responsible for the rental was very professional."
• "Michael specifically handled our purchase with the utmost professionalism."

Cons:

• "Please remember these are people's homes, where people spend most of their lives. For tenants to already be trying to live around problems they can't control and then for the people that can help them to be rude and unhelpful."
• "This letting agents is a con, they claim to be managing the property on behalf of a landlord but don’t actually do anything. AVOID AT ALL COSTS."
• "Every single little thing has a fee attached to it."
• "I would not advise anyone looking to rent to use Martin and Co due to my experience with the company."
• "Very unprofessional company."
• "They also are attempting to charge for damage to a door that they claim was done by 'opening and closing the door'."
• "For tenants to already be trying to live around problems they can't control and then for the people that can help them to be rude and unhelpful, it's enough to make someone feel extremely uncomfortable living in their home."

Recommendations

Pros:

• "No hesitations in recommending - thanks team!"
• "I highly recommend this company."
• "Cannot fault how me and my partner were treated and would 100% recommend to family and friends."
• "I cannot recommend Martin & Co enough, genuinely the best experience I have ever had with a lettings agent."
• "Highly recommend!!"
• "Will highly recommend"
• "I would definitely recommend Martin & Co to friends and family."

Cons:

• "Myself and the landlord had a very good relationship and that’s been ruined by the lies that Martin and Co made to the landlord who lives abroad."
• "So it wasn’t long until these lies were proved to be a lie."
• "These lies included “damaging the property” and “not having the property professionally cleaned”."
• "The damage was a lie and the house was professionally cleaned by the company that Martin and Co suggested and had the certificate to prove it."
• "Thereby the check out report was filled with lies and accusations."
• "Terrible agency experience. They promoted a property with water included as part of the deal. However, unbeknownst to me, they had already initiated a water account in my name even before we moved in."
• "I called their office on Monday morning, with the intention of viewing a property they are listing. My details were taken and I was promised a call back. Nothing!"