Porsche Centre Reading Reviews Summary

Customer Service

Pros:

• "Best car in the world coupled with a professional and passionate staff."
• "Karl appointed and we met. In some ways I was quite surprised how young he was yet he had the manner of a simple friendly professional man with an honest passion for the brand."
• "Polite reception staff who make you feel comfortable from the moment you step through the door."
• "Both Matthew Edwards (service advisor) and technician Justin Semonella looked after the vehicle incredibly well, with enormous attention to detail."
• "Very friendly reception Staff who greeted me upon arrival and offered me A hot beverage too."
• "The Reception team always welcoming."
• "Fantastic service. From the minute you arrive you are treated with courtesy and professionalism."

Cons:

• "If you fancy spending £100k+ on a car and then being treated like the dirt on their shoe, go right ahead and get a Porsche from Reading!"
• "I was deliberately ignored by Muriel."
• "Great experience until you sign on the dotted line, then literally the worst brand experience I have ever had."
• "Poor service where they put money before customer satisfaction!"
• "The staff just not being at all nice. In my view quite arrogant and definitely unhelpful."
• "Every dealing I’ve had with Porsche Reading has been difficult and extremely hard work."
• "Went in today to make some enquiries, it seems unless you are going into this dealership to make a purchase there and then the receptionist doesn't seems to have any interest."

Service Quality

Pros:

• "I’ve been dealing with Adam in service, Very organised timekeeping is perfect."
• "10/10 keeping us up to date with the car we chose."
• "Matthew Edwards dealt with the issue in an excellent manner."
• "Matthew was quick and efficient in sorting out the various issues and service requirements as well as keeping me updated on progress."
• "Absolutely first class service from the Parts Department and in particular Steve Wright."
• "Adam Lewis was highly experienced, professional, friendly, responsive and even took a proactive approach by communicating regular progress updates."
• "Service Department advisor Raj Basran, was just exceptional."

Cons:

• "I took my car to Porsche to get it fixed as my ignition had a problem. They charged me 1400 pounds but then told me that they are unable to fix my car even though they had already taken my money."
• "Warranty work not carried out properly - having to return multiple times for multiple issues."
• "I was without my car for over a month to fix a rattle in my taycan."
• "When they wash your car which they usually do when they do any work on your car, they don't seem to use proper washing methods, leaving swirl marks on the car."
• "I will not recommend and have made a complaint to Porsche UK due to the damage caused to the brand."
• "Two months later I had a serious brake issue - 9 days to fix this with no priority given."
• "Appalling service. I booked a wheel in to be refurbished and was told I needed to drop it off Monday and pick it up Friday."

Staff and Communication

Pros:

• "Akin dealt with any issues quickly, politely and efficiently."
• "All staff seemed very professional and an added bonus was great hospitality :)"
• "Kept me in the loop throughout, great communicator and friendly."
• "Robin has been just brilliant throughout, guiding us through the whole process so efficiently and thoughtfully."
• "Had an absolutely great experience and built a good relationship with Raj, who was an extremely helpful advisor, answered all my questions, and more."
• "Ajay kept me updated at all times and genuinely over delivered."
• "Simon makes the whole buying process absolutely flawless and personable."

Cons:

• "0 customer retention as you probably think people will buy Porsche any way not realising that these issues are bad enough to put you right off the brand."
• "I cannot believe a 'Main Dealer' especially the 'standard' that Porsche portray is nothing but a farce in my opinion."
• "I had been to two Porsche centre's before... all I can say is there was no connection between them and I."
• "Emails not responded to, phone calls not returned."
• "Salesman not responding to emails, and people in finance not keeping up to their word."
• "Service is very slow, sales team can't be bothered and their buyer! Well they only want to sell."
• "The worst Porsche center in the country can never get through to parts and when I leave my number to get a call back I never do get a call back has happened to me several occasions and never receive a call back."

Facilities and Environment

Pros:

• "After visiting a number of other Porsche centres and being ignored or not valued we had an amazing experience from having a decent car park not having to park a distance away from the showroom."
• "Their business lounge is top-notch, offering a spotlessly clean environment, free WiFi, and complimentary drinks and food."
• "The showroom is always very clean and tidy and they always have an excellent selection on Porsche models on display."
• "The centre is a nice place to be too, nice sitting area and a good selection of cars."
• "Nice facility, great use of technology."

Cons:

• "Not got the Taycan yet but a nice showroom. Right royal pain in the proverbial backside when traffic is backed up."
• "Only 4* because of limited display resulting from the temporary showroom. Plenty to see in the car park."
• "It is impossible to pop in for a quick visit as you end up being kept waiting for ages before you see someone from the correct dept."

Value and Pricing

Pros:

• "I would highly recommend this particular showroom the sales staff were very helpful and not at all pushy we felt valued and well looked after though the whole process."
• "I Highly Recommend visiting OPC Reading for anyone thinking of purchasing a New/Used Porsche."
• "Would highly recommend any Porsche owner to go to this centre!"

Cons:

• "The labour rate here at Porsche Centre Reading is usually £165.00 ph + VAT this equates to £198.00 per hour. These rates are disgraceful!!"
• "Prices are simply astronomical now as you would expect."
• "Dodgy servicing pricing. Quoted twice what Porsche UK recommends for the standard major service."
• "What was most shocking though was the price difference, almost £600 cheaper at Porsche Swindon."