The Welcombe Hotel, BW Premier Collection Reviews Summary

Hotel and Accommodations

Pros:

• "The rooms were clean, and the beds were comfy."
• "Our suite was exceptional, clean, large and with a very comfortable four poster bed."
• "The room was lovely, and the hotel was exactly as we had remembered."
• "We checked in to a lovely clean room."
• "Rooms were very clean, with plenty of tea and coffee, and very comfy beds."
• "Our room was fantastic and spacious with a lovely view of the country garden."
• "The rooms were clean and beds comfortable."

Cons:

• "The bed was too soft and the pillows were old and lumpy."
• "All of which were dirty and looked like they had stepped out of the 80s!"
• "The room we were in was quite appalling, the walls were covered in damp."
• "The room was sub-standard. It was dirty, needed a lot of DIY."
• "The bedroom was atrocious. Dirty carpets, dusty room, uncomfortable bed."
• "The room was covered in damp ripped and torn wall paper, and a terribly small room for what was 'executive'."
• "Rooms look quite dated, even the executive ones are not that nice and the one we booked smelled funny."

Food and Dining

Pros:

• "The food in the restaurant was excellent as was the service."
• "The food was delicious, the house red quite a revelation."
• "For main, salmon with caviar and procesco sauce with samphire and tenderstem brocoli, this was delicious."
• "All the meals were fab and the buffet breakfast every morning had plenty of choice from full English to fruit salad & pastries."
• "The food was lovely in the restaurant, breakfast was plentiful and superb value."
• "Food was all very lovely."
• "Food in the restaurant was fantastic and all the staff were friendly and helpful."

Cons:

• "The breakfast was nothing more than pastries and some bacon and eggs, not a full English like we were expecting."
• "The afternoon tea was lovely except that the tea was not in a separate pot but served from a large jug into a mug."
• "Breakfast was poor. Cheap nasty bread and cold coffee."
• "The food at the restaurant and bar was terrible. A reduced menu with not many options."
• "Food was very poor quality and quite pricy."
• "Poor quality ingredients, limited menus, stale bread, bad wine selection."
• "Breakfast was very poor it had been cooked several hours and no eggs."

Spa and Wellness

Pros:

• "As a spa venue was really nice. Pool good and lots of loungers."
• "The Spa was lovely and clean and never overcrowded, and was a great way of relaxing after a day of sightseeing."
• "The spa was lovely."
• "The Spa therapists were excellent. Both the masseurs David and Joanne were exceptional… highly competent, professional and caring."
• "The spa here is an absolute delight."
• "The spa we couldn’t fault very acceptable and reasonably priced."
• "The spa was good too."

Cons:

• "However now it is run down."
• "Several facilities in the spa are also broken and there are very few private changing spaces - despite it overall being modern."
• "The showers in the spa had mould on the walls, one of the 2 small saunas was broken, the outdoor pool was broken, the foot spas were not in use and the pool heating was out."
• "In the spa half of the amenities were not working which was disappointing."
• "Paid £20 for the spa. Very overpriced for what you get and the photos online are misleading."
• "Spa -- awful."
• "The spa is horrendous probably the worst I've visited."

Service and Staff

Pros:

• "Staff were generally rude."
• "We found staff to be friendly, helpful and impeccably mannered at all times."
• "Great customer service, the welcome was warm and friendly."
• "We were served by Barnaby who was very polite and attentive."
• "We have to give a big shout out to Costa, one of the restaurant managers who went above and beyond in making sure our stay was great."
• "All the staff, Ben, Abby, Olivia, Drew and all the bar staff and waiting on staff were all friendly and always had a smile on their faces, nothing was too much trouble for them."
• "The staff were all very kind and as attentive as they possibly could be."

Cons:

• "All the staff seemed utterly confused and under trained."
• "It's a shame but I won't be coming back again. For my mom's birthday present as well, I'm upset on her behalf."
• "This place is magnificent but we were let down by management and staff."
• "The staff are a bit incompetent and don't seem to care or know what they are doing."
• "Complained but reception didn't care a stuff."
• "The staff clearly needed more support and were stretched thin running from one thing to the next."
• "Staff where unfriendly 0 customer service."

Value and Pricing

Pros:

• "For what you would pay for a b&b in Stratford to what you would pay for stopping at the Welcombe Hotel its a no brainer this hotel has so much more and we will be back again soon, its just special."
• "The food in the restaurant was very well priced and delicious."
• "My double room was £105 for the night, incl. breakfast. Very worth it!"
• "The spa we couldn’t fault very acceptable and reasonably priced."
• "Great location, great value for money."
• "Fantastic value for money."
• "This place is lovely and very good value for money."