SW Blooms Florist Reviews Summary

Delivery and Service Efficiency

Pros:

• "They did next day delivery and they arrived before 1pm."
• "The next day, my family received the most beautiful delivery from SW Blooms."
• "I ordered a wreath at the very last minute and you delivered!!"
• "...couldn’t get details on floral from the deceased family! I called Blooms on a Sunday afternoon and they got me set up for a Tuesday morning delivery despite Monday being a bank holiday!"
• "Grateful to Sam and the team for their assistance in delivering the flowers ahead of schedule."
• "Ordered some flowers online late last night for delivery today."
• "I ordered flowers for my friends birthday and it was nothing but an absolute pleasure dealing with Sam - outstanding service and a very happy friend."
• "They created this stunning hat box arrangement...and had it delivered to my friend the same day!"

Cons:

• "Cannot comment on the flowers as they were delivered for a funeral and I didn't get to see them, but very disappointed by the service."
• "Awful delivery service and awful customer service. I bought Roses...Unfortunately, instead of giving 5 stars, I am giving 0 stars."

Customer Service and Communication

Pros:

• "Sam was super helpful and so kind."
• "...the lovely Charlotte took my order promptly over the telephone and Sam personally delivered it to the cemetery with minutes to spare!"
• "Sam was friendly, prompt and helpful in responding to our initial enquiry."
• "Sam has been very responsive to my request, and I am happy to recommend SW Blooms Florist to my family and friends!"
• "After messaging them on instagram they replied almost instantly, quickly answering all my questions."
• "Sam was an excellent communicator from my initial query to fulfilling a request for first thing in the morning delivery."
• "They replied very quickly and were super helpful."
• "...the owner Sam has been very patient in guiding me through the selection process. He even email me photos of the arrangement."

Cons:

• "Just called for some advice on the phone about some flowers to purchase and spoke to an incredibly rude lady."
• "When I emailed back regarding this, the owner of the stores response to my disappointment was 'I am really sorry you’re disappointed but it’s not a service we guarantee...'"

Quality and Variety of Floral Arrangements

Pros:

• "Absolutely beautiful yellow roses!"
• "My wife is very happy and also the handwriting on the hand written card was so neat, absolutely flawless!"
• "...my family received the most beautiful delivery from SW Blooms and can’t stop complimenting the flowers they received."
• "What a Fabulous Florist! They did the flowers for my Mum’s funeral and they were breathtakingly beautiful."
• "Amazing service from the team for my wedding with not much notice. They put together beautiful flower arrangements and my bouquet accommodating my budget and style."
• "Absolutely DELIGHTED with the beautiful gender reveal bouquet. Stunning arrangement, value for money."
• "Beautiful autumnal arrangement for my brother's funeral. As they were to be the only floral tribute it had to be stunning - and was."
• "I ordered flowers for my friends birthday and it was nothing but an absolute pleasure dealing with Sam - outstanding service and a very happy friend."

Cons:

• "Very disappointed with the flowers my husband bought for my wedding anniversary last Saturday."
• "Other local florist are friendlier, cheaper, more knowledgeable with better quality flowers and more variety."

Special Requests and Customization

Pros:

• "They offered to change flowers and colours to suit our tastes and were lovely to everyone."
• "SW blooms did an amazing job at making my dads casket spray and were able to get my dads favourite flower - gloriosa, which many other florists were not able to."
• "Thank you so much to Sam at SW Blooms for my beautiful wedding bouquet. It was just perfect and he managed to source all the flowers, especially the yellow ranunculus which wasn’t in season."
• "...they created such a beautiful bouquet for me for our wedding. Everyone loved our groom and guest buttonholes as well - so immaculate."
• "I used them on the recommendation of our funeral directors and I was not disappointed. I especially appreciated that they were able to incorporate personal mementos into the flower sheaf for the coffin."

Cons:

• "I asked them to deliver the roses on Sunday and with wrapping paper (black or red) on the white ones. They delivered the roses the wrong day, leaving them outside the door, exposed to the hot rays of sun and without the wrapping paper I asked."
• "I am a bit disappointed as the vase you sent, is really not the vase which was written in the description of my then made order for a birthday gift."