Address: Orbital Shopping Park, Thamesdown Dr, Swindon SN25 4AN, United Kingdom
Phone: +441793724162
Rating: 3.7
based on 134 reviews.
Customer Service
Pros:
"Great Service. Great Staff. Cheap Food & Drinks."
"Drive through was closed due to cleaning so had to go in to order. An extremely helpful assistant took my order."
"Special thanku Tracey she change my fries i just tell her my fries cold she say i will change for you she doing job on floor but he go her self and make fries her self after she served."
"On Monday I visited McDonald’s Orbital and the restaurant was very busy however I received the most amazing customer service from a lady who worked there named Gaynor."
"Was served tonight by Elliott, he was brilliant. Swapped the kids Mr men cups for ones they didn't have, very engaging with the kids. A credit to the restaurant."
"We met Jean who was very welcoming and the customer service she provided was excellent and beyond our imagination."
"Amazing McDonald's customer experience amazing I need to give credits to the customer relations manager who helped me and my friend a lot."
Cons:
"Appalling customer service. Complete chaos today. Bollards across the Macdonalds car park, none of the staff know what's going on. Drive through is closed and none of the staff know why. Appalling management."
"Disgusting attitude of the staff there. The staff member lies and gives me attitude in front of her manager and does nothing about it."
"To summarise, this particular restaurant is abysmal and the staff seem almost completely incompetent."
"Absolutely shocking service, which more fool me for keep using the service."
"Food always late and when you get it its already gone cold and waiting 20 minutes before a staff member whom is just standing around talking gets on the till to serve you is a joke bad customer service."
"Very poor customer services I ordered the food through the drive-thru after waiting 25 minutes."
"Shocking customer service!!"
Food Quality
Pros:
"Food was hot and fresh, it came out quickly."
"The McPlant burger and bun were à delight so juicy and tasty and it looked like a burger when we opened the box."
"The service today was absolutely fantastic the food was hot and arrived on time."
"Mcdonalds franchise here is a bit hit and miss also I've been here a number of occasions and I have to go back because they get the order wrong! But food always piping hot!"
"Easy online ordering using the app and collection in store. My 99p big mac was bagged up and waiting for me. Friendly staff."
"I've never seen so many members of staff running around keeping on top of the orders they were taking, hats off to them for working so hard."
"Updated McDonald's with touch screen service. There are personnel to take orders but have to be patient when they're busy."
Cons:
"Most food is sent out cold chips the worse."
"Half my order missing and the bits I did receive were freezing!"
"However I've not had a hot meal yet, always Luke warm."
"All of it was stone cold."
"Sat down to eat in and had to wait for over half an hour for our food and when it finally arrived to our table the chips were cold and soggy."
"The food was luke warm, the chips I couldn't eat they were nearly cold."
"This place is a joke. I ordered a double big mac meal and received a double cheese burger."
Order Accuracy
Pros:
"Not much you can say about a visit to McDonald's except to say the places are always slick and span and you know exactly what food you are going to get."
"The delivery driver was lovely, polite and quick."
"Always check what us in the brown paper bag before leaving."
"I like the fact you can see your order on the screen at the drive thru."
"Friendly staff, clean and fairly new McDonald's, plenty of local parking as it's near a big Asda Walmart, plus other stores not too busy when we arrived, easy quick food fix 👍😊"
"Let's be fair McDonald's are not know for customer service but I was really pleased when I messed up my Uber order I phoned the store and they amended my order, awesome service thanks to the manager who dealt with the order. First class"
"This McDonald's is in a great location. Easy to get to by car or by foot."
Cons:
"Incorrect orders all the time, I mean how hard can it be ??? Sausage, egg, bagel without the sausage!"
"Food has no consistency throughout the chain."
"Whenever I order from this Mcdonalds Orbital. Items are missing."
"Quick service but the wrong sauce was put on my son's big tasty with bacon burger."
"Sunday morning ordered the food on my phone and picked up from this store and 2 of the items were wrong."
"Never going back to this McDonald’s again. I never normally have an issue with this one. But today I ordered food to eat in. Did table service as I didn’t really want to interact with anyone. My food got delivered by a lady with a mask on I didn’t get her name. She was so rude."
"Would be great if I didn't get mayonnaise on the burger I specifically said 'no mayonnaise' when I ordered."
Facility Cleanliness
Pros:
"Nice and clean and we have always managed to find a place to eat and drink."
"It's a new and modern McDonald's location, with a lot of space, a drive through and a fair bit of parking."
"The staff are cheerful and the inside is very clean."
"Good, clean Maccy's, busy at the usual times."
"The place was very clean as my assistant had been mopping the floor."
"Had breakfast about 6.30. Not very busy, but there was still plenty of deliveroo etc pick-ups. Fast service, plenty of staff on duty, table service if needed, very clean and tidy."
"However the place was buzzing there were a lot of teenagers having a good time it was lovely to watch them being with there friends and the were delivery prior in and out all the time we were there picking up order in their bags."
Cons:
"Absolutely ridiculous restaurant I ordered my son a wrap with no sweet chilli sauce and I get delivered a wrap with no sauce no chicken no salad just cheese."
"Ideally they'd look after the surrounding car parks a bit more, as there are often elements of rubbish lying around."
"Very grotty and didn't see anyone cleaning around."
"Be sure to use a working touch screen otherwise it could cause problems with your order."
"McDonald's has killed more people then covid ever will and trying to force people to download an app or refusing entry is a joke."
"The Worst McDonald’s in Town Staff = Rude, they couldn’t care less about their Customers."
"Poor in store management. Always missing items from the order.worst service."