West London Mitsubishi Reviews Summary

Customer Service

Pros:

• "Super helpful and interested support from Richard Thompson who made sure everything was easy and beyond the expected."
• "I received great, prompt and friendly service from Richard & Bez."
• "The people there are very professional and always super friendly."
• "What a great experience. I have been coming here for years and like always Richard has been excellent."
• "Phoned at short notice with problem. Very helpful staff agreed to look at my car the next day."
• "Great service done by Richard and the team."
• "Great experience! I had a third year regular service last Friday. And everything went well and plus car was clean!"

Cons:

• "If I could give zero stars, I would. Service was appalling."
• "They repair my car heating system but still it's not working properly fan make more noise then before."
• "Stay away from this garage, they’re scam, unprofessional and try to trick you at every chance."
• "Very rude cocky young sales person."
• "West London Mitsubishi, one of the biggest scammers and worse service centre in west london."
• "One of the worse service ever."
• "The service here is absolutely appalling!"

Cost & Pricing

Pros:

• "I visited Mitsubishi West London in person and negotiated the repair down to £454.80."
• "I'm so pleased I bought a car from West Motor Co. Barnes; the process went very smoothly."
• "The car was serviced well within the stated time frame, which was a bonus!"

Cons:

• "We were quoted roughly £380 for the service when we booked it in but were then informed it would cost close to £700 when we arrived."
• "Done my service in this place, they charged me £350 for oil, oil filter, and polin filter change."
• "They charge a whopping £150 for wheel alignment (a simple job) which should only cost a maximum of £40."
• "A service on a well-maintained vehicle with 42,000 miles cost me £1,600."
• "Shocking. I bought a car from this dealership a year ago and just took it for a service and was horrified to find that I had to spend over £1300."
• "They showed a bill of more than a £2900 if I want to get everything fixed. All these are nonsense."
• "Initially seemed customer-friendly to Saab owners, however on a second visit they recommended work to me at nearly £300 which cost £70 with an independent!"

Professionalism

Pros:

• "All the service providers who helped me were extremely professional, kind and helpful."
• "I was looked after by Anton who was very professional and honest."
• "Bez Bela is fantastic and professional, All Team and Boss are very efficient."
• "Excellent customer service very nice and friendly staff."
• "Having bought my PHEV three and half years ago, I went today for my fourth service and the staff were brilliant and informative specially Ben who took care of the admin job."
• "Many thanks to Richard and his team for always helping out with our old but well-loved BMW."
• "Bez was extremely helpful and patient; answering all our questions."

Cons:

• "Please be aware off this garage, every time I go there I have issues with faking repairs."
• "Very unprofessional and extremely rude parts adviser by the name of subesh."
• "Very poor customer focus."
• "Clearly the mechanics and technicians aren't good so use these guys at your peril."
• "The salesperson was pretty much completely unhelpful and verging on rude."
• "One of the worst customer service you could ever imagine! When you call them they never give you any kind of information!"
• "Poor customer service, my brother and I walked in to view the Eclipse, it took more than 15 minutes for someone to approach."

Integrity & Honesty

Pros:

• "i did not experience the usual pushy sales people and was guided into the right deal for me by the salesman."
• "Richard explain everything before make an appointment."
• "He treated me with respect and he was courteous."
• "Robert Whiter was fantastic in helping us get a better interest rate on the credit."
• "Thank you Nigel for making my experience fun and easy, I would definitely recommend this dealership!"
• "I visited this dealership as I had wanted to buy a car, it was a fantastic experience."
• "The reception service, the professionalism, the diplomacy the availability are excellent."

Cons:

• "They would not answer anything in writing in order not to leave evidence."
• "It’s a disgrace to any brand."
• "Utter sharletens! Stay well clear."
• "The sales team was kind initially and was very pushy in making me commit."
• "When collecting the vehicle I asked for a report of the work carried out and was told that they have not sent the invoice to the head office and cannot provide me the information."
• "Judging by the facts stated in the letter, it is obvious that I have been scammed."
• "They are a complete rip off and took advantage of a young woman."

Facilities & Amenities

Pros:

• "Great coffee making facilities on site make it an even more enjoyable experience."
• "My new wing mirror was fitted in a timely manner and I was grateful that my car was returned to me having been cleaned inside/out."
• "Additional bonus of getting some extras for the car at the same time post MOT, at a very favourable cost."

Cons:

• "There is no mention of air conditioning, wheel alignment, or earth cables!"
• "There was no coffee room, nada, nothing."
• "Small shop, there was no customer room, or proper waiting area."
• "Please avoid this place as this seems to be a common problem at this garage."
• "Otherwise this garage is a pure scam."
• "Brought my 17 plate Outlander PHEV in as air-conditioning and DAB radio were not working."
• "This garage needs to be reported to trading standards."