McDonald's Reviews Summary

Service

Pros:

• "The waiters and waitresses were cheerful and polite."
• "Very fast drive through service and polite staff."
• "Very busy, but good service, there seems to be a few trainees on today so well done to you. Lewis on the till has very helpful and polite. Keep up the good work!"
• "Helpful staff. The self service machine wouldn't print the receipt so a nice young man sorted it for me pronto and I got the correct food well made. Good job."
• "As always great service at wyboston, went last week for first time since lockdown even though there was a queue, it was dealt with in a timely manner and staff all friendly."
• "Lovely people taking orders and handing over food."
• "Again, very kind and friendly staff at the drive through windows."

Cons:

• "Food was cold, hubby returned it and came back with barely cooked, limp fries, couldn't be bothered to ask again!"
• "Was not impressed... waited far too long, messy food, salad tasted stale with no vinaigrette dressing as requested.. no napkins, ketchup had run out."
• "Prob the worst mc Donald s I've ever been too! Rude staff, never have the things you ask for and even had to wait 15 minutes for fries last time."
• "Absolutely dreadful, came to McDonald's with family thought will go in and have some food as take away. Got the order came home. No chips and gone off strawberry milkshake I wouldn't of known unless I forgot my straws. It was green."
• "The drive thru member of staff didn't say a word just threw food at me... No chance to ask for dips etc."
• "Very slow service and cold food."
• "Horrible experience just now with the staff member handing out food at the drive thru."

Cleanliness

Pros:

• "Car park was really clean, no over flowing bins, which is nice."
• "Clean, not to busy and really nice staff, great place to stop for a rest and food with the kids."
• "Place nice and clean. Continually being cleaned after someone leaves."
• "Credit to the site team as it was one of the cleaner restaurants that we had visited."
• "The establishment was spotless, with tables being cleaned and sanitised almost as soon as they were vacated."
• "Nice outside seating area which is clean and tidy."
• "This is a regular stopping off point for me on route south via the A1. It is friendly, clean and with good parking just right."

Cons:

• "A cleaner had been mopping only one spot near our table all the time we were there as if there was no floor anywhere else."
• "Toilets are filthy, I was struggling to wash my hands cause water was literally dripping instead of giving a normal flow."
• "Toilets were absolutely filthy and stinking."
• "The toilets were horrendous! Not cleaned regularly."
• "The floor was disgusting, and also the floor in the restaurant was really dirty."
• "Both gents and disabled toilets were overflowing with excrement at 9am, clearly hadn't been checked or cleaned."
• "The worst McDonald's ever! Toilets are filthy."

Food Quality

Pros:

• "This is one of the best McDonald's I've ever been to. The staff are polite (and aren't jobsworths), the portions and the food excellent."
• "Great food, it was early in the morning so I experienced McDonalds breakfast for the first time so I went big! Got a sausage bacon and egg mcmuffin with hash brown and pancakes, also got a sweet orange juice tropicana as a drink. Best breakfast I've ever tasted."
• "Food was presented well not looking all messy."
• "The food was hot, service was good, they even told us the food was hot which no one has ever said that."
• "One of the best McDonalds in the area. Consistently well made hot food, without the thrown together look sometimes seen in other McDonalds, and you get sauce if you order it."
• "Food was prepared fresh and to specifications."
• "Nice and tasty. Good coffee and proper coke. Burgers well made, fish fingers in happy meal nice and crispy. This place is even better early hours of the morning."

Cons:

• "The automated ordering process was like something from an Orwell-esq nightmare land or a Huxley Brave New World."
• "The chips were mostly chewy or crispy (burnt) and very salty."
• "Hit and miss with the quality of the food."
• "I will never ever again buy food from this MC, chips were so salty that we couldn't eat it and a billionaires donut was as hard as a rock."
• "Large Chicken Fiesta meal, burger had clearly been sat for ages and cold, chips cold."
• "Order was wrong, double big mac had no sauce as dry as you like proper cold rest off the meal was cold, missing 2 portions of chips really bad service no happy."
• "Burgers and chips always cold and tasteless. Every time I promise to myself to avoid this particular McDonald's and every time I'm going back there I regret the decision."

Facilities

Pros:

• "They have a few vegan options and there are bathrooms with a few toilets in each."
• "It's a McDonald's. Always reliable for rest and refreshment when travelling - there are always restrooms, a place to sit and rest and you know what to expect from the food."
• "They have plenty for kids to do with both tablets for kids and colouring and puzzle sheets."
• "It's McDonald's - a great place to rest and refresh yourself if you are travelling. This restaurant is not the biggest, but there is quite a lot of seating choices to find a quiet spot to rest and recharge."
• "Staff are always lovely and the food is a consistent quality."
• "I always enjoy getting mcflurry ice cream here, it's nice and creamy but when I want something hot and get satisfied, I always enjoy a hot chocolate, it's just lovely accompanied with a hot apple pie too!"
• "A good clean friendly McDonald's. The service is generally very good. It is very rare that you have to wait for your food here."

Cons:

• "Only stopped to use toilet facilities which were small in number, tight entrance and the drier did not work."
• "Unable to use disable toilet because it was a mess."
• "Toilet facilities which were small in number, tight entrance and the drier did not work."
• "Disabled toilets were dirty but the ladies were fine."
• "Ok part from the toilets was not great for someone in a wheelchair as we had called in for lunch and had a friend in wheelchair and needing to get to toilet but couldn't get in the door so wasn't happy with that."
• "I was disappointed with the social distancing measures put in place. There was not enough distance between myself and another customer who was able to sit directly behind us with no safety measures put in place to keep either customer safe. I will not be returning to this McDonald's."
• "The toilets and floors had not been cleaned since the previous day."