Rimmers Music Online Reviews Summary

Category: Musical instrument store

Address: Centurion Way Industrial Estate, Unit 18, Centurion Way, Farington, Leyland, Preston PR25 4GU, United Kingdom

Phone: +441772622111

Rating: 4.7
based on 315 reviews.

Product Quality

Pros:

  • "The new Roland bench style stool is very comfortable and well constructed."
  • "Most importantly the keyboard feel and the sound are fantastic."
  • "Really pleased with the sound quality, the way the keys feel and the weighted pedals."
  • "I love my new Roland F107 piano."
  • "The rosewood finish is lovely."
  • "It's a beautiful thing. And if you are worried about the Matt finish don't be."
  • "Extremely pleased with this guitar that needed a little bit of setting up on arrival but now plays and sounds excellent."
  • "This piano weights 55kg so it's quite heavy anyway. But with the packaging it is over 100kg according to the delivery guys."

Cons:

  • "Yamaha YDP165 in rosewood delivered next day but is defective in that notes at the top of the keyboard do not 'sound' at all but only 'clunk'."
  • "The Roland HP704 digital piano was in good condition but not protected against any damage and the corners are worn."
  • "I bought the Yamaha PSR-E373 from Rimmers online store. I have bought from Rimmers music store in Leyland previously and I am very satisfied with the service."
  • "The guitar I ordered was in factory packaging, plays and sounds great."
  • "The box with the stand in was damaged and parts were sticking out because the box was not big enough and not packed well."
  • "The box it came in was battered and ripped when handed to me by the courier."
  • "I ordered a Boss CH1 Chorus pedal. I was advised very quickly that my order was being processed and and a delivery date."
  • "I ordered a Roland digital piano and accessories. I am extremely pleased with my choice for zoom teaching and my circumstances at home."

Customer Service

Pros:

  • "Very good service from Rimmers on the phone when ordering."
  • "Customer service was by email only. I was told the missing box might have been dispatched separately."
  • "Absolutely fantastic experience ordering from here. Man on the phone was very friendly and knowledgeable."
  • "The customer service department have been very helpful and quick to respond on any queries I had."
  • "Excellent customer service and very competitively priced!"
  • "Although hard to contact, especially during the current pandemic, Rimmer’s music have been very helpful as my order wasn’t so straight forward."
  • "I needed a new Boss BRA power supply but did not want a cheap replacement. Rimmers had what was needed and at a better price than the 'cheap' replacements."
  • "I have bought guitars from a number of the main retailers and whilst looking for a Gibson acoustic was advised by a friend to try Rimmers."

Cons:

  • "I tracked the order through the TNT system and was disturbed to note that the piano had been returned to store 'at the customers request'. This was disappointing."
  • "I have just received an email from Rimmers requesting a positive review with the caveat that if there had been a problem, they would rather deal with any issues by email rather than me post a negative review."
  • "The piano is fine but delivery was difficult- the courier arrived with the headphones and stool but no piano."
  • "I contacted their customer services and sent them a picture of the defect, and they arranged a replacement to be shipped out the very next day."
  • "Also unfortunately, Rimmers proved very difficult to contact, so that really didn't help in resolving the mess."
  • "Really bad customer service, received my son’s Christmas electric guitar damaged and they don’t want to do a full refund."
  • "They are making money out of our pocket and not delivering good customer service."
  • "I purchased a Ltd Esp Viper 400 from this store and it was labeled as second hand with minor damage."

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