Address: Centurion Way Industrial Estate, Unit 18, Centurion Way, Farington, Leyland, Preston PR25 4GU, United Kingdom
Phone: +441772622111
Rating: 4.7
based on 315 reviews.
Product Quality
Pros:
"The new Roland bench style stool is very comfortable and well constructed."
"Most importantly the keyboard feel and the sound are fantastic."
"Really pleased with the sound quality, the way the keys feel and the weighted pedals."
"I love my new Roland F107 piano."
"The rosewood finish is lovely."
"It's a beautiful thing. And if you are worried about the Matt finish don't be."
"Extremely pleased with this guitar that needed a little bit of setting up on arrival but now plays and sounds excellent."
"This piano weights 55kg so it's quite heavy anyway. But with the packaging it is over 100kg according to the delivery guys."
Cons:
"Yamaha YDP165 in rosewood delivered next day but is defective in that notes at the top of the keyboard do not 'sound' at all but only 'clunk'."
"The Roland HP704 digital piano was in good condition but not protected against any damage and the corners are worn."
"I bought the Yamaha PSR-E373 from Rimmers online store. I have bought from Rimmers music store in Leyland previously and I am very satisfied with the service."
"The guitar I ordered was in factory packaging, plays and sounds great."
"The box with the stand in was damaged and parts were sticking out because the box was not big enough and not packed well."
"The box it came in was battered and ripped when handed to me by the courier."
"I ordered a Boss CH1 Chorus pedal. I was advised very quickly that my order was being processed and and a delivery date."
"I ordered a Roland digital piano and accessories. I am extremely pleased with my choice for zoom teaching and my circumstances at home."
Customer Service
Pros:
"Very good service from Rimmers on the phone when ordering."
"Customer service was by email only. I was told the missing box might have been dispatched separately."
"Absolutely fantastic experience ordering from here. Man on the phone was very friendly and knowledgeable."
"The customer service department have been very helpful and quick to respond on any queries I had."
"Excellent customer service and very competitively priced!"
"Although hard to contact, especially during the current pandemic, Rimmer’s music have been very helpful as my order wasn’t so straight forward."
"I needed a new Boss BRA power supply but did not want a cheap replacement. Rimmers had what was needed and at a better price than the 'cheap' replacements."
"I have bought guitars from a number of the main retailers and whilst looking for a Gibson acoustic was advised by a friend to try Rimmers."
Cons:
"I tracked the order through the TNT system and was disturbed to note that the piano had been returned to store 'at the customers request'. This was disappointing."
"I have just received an email from Rimmers requesting a positive review with the caveat that if there had been a problem, they would rather deal with any issues by email rather than me post a negative review."
"The piano is fine but delivery was difficult- the courier arrived with the headphones and stool but no piano."
"I contacted their customer services and sent them a picture of the defect, and they arranged a replacement to be shipped out the very next day."
"Also unfortunately, Rimmers proved very difficult to contact, so that really didn't help in resolving the mess."
"Really bad customer service, received my son’s Christmas electric guitar damaged and they don’t want to do a full refund."
"They are making money out of our pocket and not delivering good customer service."
"I purchased a Ltd Esp Viper 400 from this store and it was labeled as second hand with minor damage."