Address: Spire Walk Business Park, Derby Rd, Chesterfield S40 2WG, United Kingdom
Phone: +441246555867
Rating: 4.1
based on 153 reviews.
Customer Service
Pros:
"The staff I interacted with were absolutely amazing. Genuinely interested, helpful, polite and friendly."
"She was the most helpful member of staff I have ever come across in any shop I’ve visited."
"Really nice helpful staff.. called ahead to ask if they would please save the last multitool in stock for me to drive up and collect."
"Tilly Baxter for being so helpful and professional when I purchased my garden furniture today."
"Graham was really friendly and super helpful and explained to us what we needed and how to complete the tasks."
"Lovely guy called Ian helped me, and made me and my daughters life very easy by showing us everything we needed aisle to aisle."
"The gentleman on the paint section who mixes the paint on the 10/03/2022 at around 6pm was extremely helpful!!"
Cons:
"Leave pigeons to die in there netting while staff stand about and laugh, ray the manager couldn’t care less and seem rather arrogant."
"Possibly one of the worst customer service experiences I’ve ever had!! I ordered some decking via the website and paid in full, including the £30 delivery charge for delivery last Thursday. Delivery day came and went with no explanation when asked."
"Some great staff but today a young female member of staff would not move even when asked in order that we could maintain 2 metres distance."
"Unfortunately the young man called Lewis on the paint department was very rude, unhelpful and when I told him so!.......said he didn’t care."
"Appalling customer service from one extreme to the other - a bloke who appeared to require training and kept shaking his head then an apparently senior member of staff who made me feel like an inconvenience."
"Staff here (with a couple of notable exceptions - usually the older members of staff) disinterested and unhelpful."
"Good store, just a shame about the incredibly rude and ignorant staff."
Product Availability and Stock
Pros:
"I was able to find everything I required on my visit to the store recently and the shelves were full of varying items one would need."
"Outstanding store. Great range of products with a separate gardening section selling plants etc plus all the other associated supplies you need for garden projects."
"They offer a 10 year warranty on their kitchens and 2 years on the fitting."
"The paint section has a good range of brands including the Valspar counter where they can match any colour."
"Our second home! Fantastic place, everything we need we always find at B&Q."
"The garden centre is brilliant. The plants there are top quality, some of the best I've had."
"There is a good garden section outside to the left of the store which has all the plants, sheds, fencing etc."
Cons:
"Had to order a few more bits for delivery on 8th December which ended up not arriving and just being told they didn't know what happened."
"Visited B&Q chesterfield this morning wanting to pick up some post mix... they had no stock of this item."
"Picked up Fluid Master toilet system replacement kit only to find when I got home that it had been open and parts missing."
"Very poor stock levels(none) of the item I wanted,staff helpful but they can't sell you what they haven't got."
"No where near the stock levels or range they used to have. Went for three separate items and they referred me to Sheffield for 2 and online for the third."
"Drove all the way there to get something that the website says has 8 in stock and asks me if I want to click and collect and pay for to find it it isn't in stock."
"Went for a old type florescent light bulb, they don't have them, so disappointed, not much in garden furniture either."
Store Experience
Pros:
"I cannot fault B&Q for location, handiness and stock. With that though comes the trade...cost."
"Well laid out nd very easy to find what you require."
"Just zoned in on new taps for the bathroom sink and bath good selection the ones we wanted in stock through the checkout quickly no messing with the current restrictions!"
"In and out in 20 mins, including queueing before opening time. Really clear instructions on procedures from staff outside and indoors."
"Always plenty of parking, but never enough tills to pay at."
"B&Q is a great store. But on Friday it was packed and social distancing unacceptable, They need to restrict the numbers."
"Lovely well presented store with amazing staff always willing to help."
Cons:
"Entrance to the carpark, tight bends that are totally unnecessary, drivers coming out cut the corners and force you to stop."
"The one way system isn't very organised, you can't go back to the first aisle without going the wrong way."
"A large portion of the customers and some members of staff were not wearing masks and not observing social distancing."
"The shop itself is alright, but it is quite small, so if you need something special in BnQ assortment I would suggest to visit larger shop or check the stock first online."
"It's pretty light on variety for more obscure parts i.e., plumbing."
"For some reason they have all the fans off. Its like shopping in a oven."
"The store itself is everything you would expect from a b&q, although it is a little bit smaller than most of them."
Pricing and Value
Pros:
"Always seems to be about the best price for things compared to other similar places."
"It's always nice to shop here for the bits you need, I tend to go here for my paint and emulsion as I think you can't beat it from here, the quality is good and even if you need one of their cheapy paints for a project it's still quite good."
"Thank you B&Q. My outdoor storage box arrived within 3 days. Both packaging and contents water proof and in immaculate condition."
"I had excellent support developing both a kitchen design and a bathroom design. Very professional, taking into account both my preferences and practical needs."
Cons:
"B&Q is overpriced in comparison to other stores, but they offer some services not offered by others in Chesterfield."
"Quality is shabby and service was shocking."
"Bq like to charge a high price and supply sub standard goods."
"Took 7 month for kitchen to arrive after being told 1 month."
"Good selection of items if a tad expensive, however staff are incredibly condescending, unhelpful and downright rude."