Sutton Park Warwick Renault Reviews Summary

Customer Service

Pros:

• "Professional, helpful, friendly and knowledgeable team who give excellent customer service and support."
• "Good communication throughout, no hard sell of insurances."
• "Dan Clarke was an absolute pleasure to deal with. He was incredibly helpful, supportive, very knowledgeable, and patient with me and my never ending questions!"
• "Communication throughout was really prompt and friendly and I have no doubt if I have any issues I can pick up the phone and will get quick assistance."
• "The customer service provided by gavin king was excellent, he was friendly, professional, and his a credit to your team."
• "I received excellent customer service from Colin Easterbrook who was super friendly, professional and knowledgeable and made my car switch over easy and stress free."
• "Excellent customer service from Colin would definitely recommend."

Cons:

• "Sales staff were way too rude when I went in to ask about it."
• "During this process I felt fobbed off by the team."
• "I was not acknowledged by any member of staff which I put down to the fact that the showroom was quite busy."
• "It is very rude not to acknowledge someone when they greet you."
• "Poor customer service."
• "Very very poor service. Don't even think to part exchange there."
• "Awful services from the first time. Unqualified mechanics that they don't know about mechanic."

Car Quality and Experience

Pros:

• "The Car Is Immaculate and Great for my First car."
• "Amazing finance deal and my car is STUNNING!!"
• "I am very much enjoying my new Renault Captur Car."
• "I love my new car and I would definitely recommend these guys, honest and reliable."
• "I am thrilled with my new car and will be recommending Sutton Park to family and friends, should they be considering a new vehicle."
• "Loving my new Clio that arrived last week."
• "I am very much enjoying my new Renault Zoe."

Cons:

• "Unfortunately, I have had issues with the car."
• "Everything was okay but one of the problems pointed out beforehand has not been rectified."
• "The car neatly went 8 days before needing to go back in the garage despite presales check."
• "The breaks made a horrible clanging noise, and it took months for them to figure out what the problem was."
• "Sadly the problem couldn't be resolved and they didn't have a suitable replacement which meant I had to ask for a refund."
• "You'll find out that according to their evaluation your car has lost nearly half of the value in one year."
• "The car was nearly clean when we came to collect, just a little excess wax."

Sales and Aftercare

Pros:

• "Baught a Megane rs250 and dealt with Gavin. Being from Ireland, he made the sale very straight forward, a pleasure to deal with and got a great car."
• "Highly Recommend If you are looking to Purchase a Car."
• "Gavin was kind and patient. He explained all details and options for finance beautifully and at no point did I feel pressured."
• "The negotiation was carried out in a thoughtful and sensitive way."
• "We love the new car and are confident that we'll keep receiving great after sales service."
• "I would definitely recommend this garage to anyone."
• "The entire sale and purchase procedure was conducted efficiently and at no time did we feel pressured."

Cons:

• "They were trying to charge me to replace parts that will not gone fix my problem, problem that they weren’t able to find out."
• "A computer error initially led to some confusion having reserved a car online."
• "Having doubts about whether they actually done the service as well."
• "Disappointed that my car did not receive the advertised health check whilst in for other maintenance/servicing."
• "When ordering parts, they will not order the required parts until payment has been made in full - which is something I can accept."
• "Will not be buying another Renault ever again."
• "What is incredibly difficult/unhelpful is they won't accept card payments whatsoever or cheques meaning I can't order parts over the phone."