Sutton Park Stourbridge Renault Reviews Summary

Customer Service

Pros:

• "What a wonderful service; I was accompanied by my son with special needs and Neb was more than accommodating."
• "Olly was very helpful in explaining all the new features to us, and we got a great deal trading in our old car."
• "Naweed provided tailored, personalised and outstanding customer service and I cannot rate him more!"
• "Oliver was a very friendly and informative sales person. He made the purchase of my new Renault a stress-free and pleasant experience."
• "Neb very efficiently ran me through all of the technicalities of the car before take-off."
• "Fantastic customer service they couldn't do enough for us."
• "Absolutely fantastic service from Naveen, He made the whole experience wonderful from start to finish."
• "He kept me updated about my cars progress regularly and made a lovely fuss when I went to collect it."

Cons:

• "The only negative is we've called the garage a few times with messages left to call back and never any response back."
• "The one thing that could be improved is that my service history was not stamped and I need to go back to the site to get this done."
• "Had to ask for car mats and petrol(these had been previously agreed) Service booklet had not been stamped."
• "The main display of my Renault got a deep scratch during the cleaning process."
• "I’m still waiting for my driver side window to be fixed, the part needed has ‘been on order’ for 6 months, and I’m totally fed up!!"
• "Negatives: Well, 9 weeks after buying a second-hand Peugeot 308 from them, I had to cancel the order as there still was no fixed or estimated collection day 'due to parts on back order'."
• "No pressure, great service car dealership. We are so pleased that we visited this showroom and just a week later took possession of our brand new vehicle."
• "Awful customer service from start till finish. They are very quick to reply to you when you want to put a deposit down, or to let you know to pay the rest of the balance, but when it comes to sales questions, or post sales questions, they can go without an answer no matter how many chasers you send."

Vehicle Quality and Selection

Pros:

• "First time for us dealing with Neb from Sutton garage. Such a helpful, friendly guy who was kindness itself from first looking to driving away with our beautiful new Renault Mégane e tech iconic."
• "I got a beautiful, Valencia Orange Clio which I am so thrilled with but the customer service was even better."
• "We bought our son’s first car from Ollie Dalloway in Stourbridge today. He made the whole experience really special."
• "Excellent experience! Naweed is professional and friendly. He is informative and made sure he met our needs."
• "First class experience from beginning to end, I can highly recommend this dealership Sutton Park Stourbridge, NEB the salesman was friendly, helpful, and informative making the whole process and pleasant, First class experience, Love my Dacia Duster, Thank you NEB one very happy customer,"
• "Bought my new Clio from Ollie yesterday and the whole experience couldn't have been easier!"
• "After a recommendation I went to see Naweed with a small list of demands in what I wanted in a car and he met every one of them, he even went above and beyond to make sure I had the car within 3 days (another one of my demands lol)"
• "Such a great experience! Naweed and Team went above and beyond - Found Kadjar and although a used car, it was prepared and presented looking New!"

Cons:

• "Still awaiting any information about my logbook, despite me chasing 4 times now."
• "The service department at Sutton park, Stourbridge is amazing. A massive shout out to Will Smith, who always greets you with a smile, communicates well with customers and always helps out however big or small the problem is."
• "Service undertaken as normal. What went wrong? The car was cleaned and washed by one of the employees. The main display of my Renault got a deep scratch during the cleaning process."
• "Waited 3 weeks to take my 9 month old Renault Captur to be fitted with a new battery under warranty. After a couple of hours they rang to say they weren't authorised to fit the required hybrid battery and that I would need to take it to another Renault dealer."
• "I had an amazing experience. Hannah was a brilliant and friendly salesperson. Naz had to help when she wasn't there and they made it a very enjoyable and stress-free experience."
• "I would highly recommend Sutton Park Stourbridge Renault to all. Naweed was a pleasure to deal with, great communication, professional, polite, and very knowledgeable."
• "I bought a car from another dealer up north and I didnt know half the controls really struggling so went to renault stourbridge and I have say I was blown away with the service from minute i spoke to service lady vikki and she found me sales person Nad to help me and he went through whole car in detail very greatful thank you guys i definitely bring it back for servicing here 👍"
• "Went to mot my car and put it in for a service at the same time really nice staff even offered me a lift into town as I was going to have a 2 and half hour wait was very happy with this level of service thanks again to all staff here"