CareCo Hayes Reviews Summary

Customer Service

Pros:

• "Jayne our salesperson was amazing, she was very efficient, caring and all round lovely."
• "Jane was very helpful and informative and made the whole process of selecting the right chair a stress free and smooth selection."
• "Special thanks go to Jose and Pav. They were not pushy but talked me through everything about the scooter."
• "Michelle was again unbelievably helpful and a joy to do business with."
• "Jose (who has extensive product knowledge and understanding of what the customer needs)."
• "Jayne who put me at ease immediately and showed me 2/3 scooters suitable for myself."
• "Michelle was knowledgeable, proactive and found us exactly what we needed."
• "Jose the sales assistant was wonderful and patient with my Dad and gave us lots of info about the product."

Cons:

• "We returned and found that Jayne was busy with another customer however her charming colleague, Michelle, was able to take over."
• "I could not fault the service, the only criticism I have is with the company."
• "I cannot recommend this product as I feel it is not of merchantable quality, failing so frequently after only light use."
• "I've only given 4 stars because Jayne was having to flit between customers and I had to excuse / interrupt her with another customer a couple of times."
• "BEWARE CARECO RETURNS POLICY. They really don't want you to return anything."
• "BEWARE BUYING BEFORE TRYING. If it isn't in the branch nearest to you, then FORGET IT."
• "THIS COMPANY IS NOT CUSTOMER FRIENDLY. End of."

Product Range and Selection

Pros:

• "CareCo Hayes is an amazing resource for mobility needs. It is well stocked, well laid out."
• "Great showroom with lots of mobility equipment that you can try out."
• "I went back to Hayes yesterday and was lucky enough to meet Michelle who had been so helpful."
• "Have made three trips to CareCo Hayes, always found everyone very kind professional and helpful."
• "Jayne very quickly identified my requirements, and then proceeded to expertly guide me to the wheelchairs."
• "Today I visited careco with my mother and Jose was absolutely amazing. He was very attentive and offered lots of advice."
• "A big thank you to Jayne and Michelle for their friendly and helpful approach."
• "I visited Care Co Hayes on Saturday the 14th of May 2022 with Mrs Pat Bowler Who purchased 2 items one was a Burgundy Tuni Prism Walker to be Used outside and one Red Walking Stick."

Cons:

• "Bit disappointed with the lack of ramps available to look at but staff were helpful in explaining how to measure for the correct sized ramp."
• "They had a good choice of reclining armchairs and other accessories. Would definitely go back if I need anything else."
• "Unfortunately the mobility scooter we chose was not in stock, so Kathryn ordered one for us to be delivered to our home address."
• "Because its a showroom it meant that we weren't able to take the wheelchair away with us which was a disappointment."
• "Unfortunately it had a scratch on the metal work and the thread for tightening the wheels was broken."
• "The branch didn't have the wheel chair we wanted in stock, so Michelle kindly called other local stores to check stock."
• "The branch has a lot of equipment, of which most can be tested in-store and outside in the car park- like wheelchairs and mobility scooters."