Mk Carpets Reviews Summary

Service and Professionalism

Pros:

• "Absolutely fantastic service from MK carpets."
• "Professional fitting team & service overall! Thank you for the amazing job!"
• "Very friendly and knowledgeable staff that are willing to support and guide you."
• "Excellent service from first consultation until final fitting."
• "From start to finish we had no problems. Loads of products to choose from."
• "The Staff here are really friendly. Have been extremely helpful, showing all different ranges of carpets they have."
• "A very warm and confident customer service was provided by MK carpets."
• "Adam at MK carpets is polite, professional and knows his trade."

Cons:

• "Came to repair a really bad job done previously, repair done in the hallway was good ok finish could have been better."
• "Overall I found the fitter had really bad manners left my house in a mess."
• "Ridiculously unprofessional staff."
• "MK carpets barkingside; had a very bad and unprofessional experience with them. Very rude and impatient staff."

Quality and Pricing

Pros:

• "We found the perfect carpet for our budget which finished our renovation exactly how I imagined it."
• "Quality work, great price and efficient. Really pleased and grateful to have worked with these guys."
• "Great customer service. I went to the shop on a Tuesday and all 3 bedroom carpet and living room laminate was fitted by Friday. Fast service and fitting at Great prices."
• "Excellent quality carpets & customer Service! I’ve used this company for many many years at my parents house, my house & other family members have also used this company."
• "MK Carpets have been doing our carpets for years. They simply are the best. Low price, Excellent Quality."

Cons:

• "Paid a bit extra to get amtico flooring from MK. Extra was because of the 'great customer care', but that wasn't my experience."
• "Absolute disgusting behaviour by this shop. Sold me more carpet, laminate and underlay than required."

Customer Experience

Pros:

• "MK Carpets not only beat the cost their service from the moment I entered their shop till final installation was second to none."
• "All appointments were kept and exactly on time and the final installation was just the finish we were after."
• "The fitters showed up on time, they were very helpful as they also took our doors down, threw them in the skip, moved our heavy furniture, and cleaned up after themselves, all which was not in the cost."
• "I have been purchasing from MK Carpets for the past 3 years and I must say I’m amazed by the quality!!They have excellent customer service and the staff are professional and always get the job done perfectly and quick."

Cons:

• "I got new laminate for my 4 bedrooms and living room. The service provided by Eesa was excellent. He is very honest, very professional giving good advice and such a wonderful attitude. Would highly recommend him."
• "The carpet was cut in my living room. Not hoovered or tidied after fitting and my furniture that was moved was left for me to put back. My stairway is now more noisy."