Address: 73 Bedford Hill, London, SW12 9HA, United Kingdom
Phone: +442086739900
Rating: 4.9
based on 146 reviews.
Customer Service
Pros:
"Really friendly, patient and professional."
"Billy and the team were brilliant throughout - great to deal with, prompt and a really high quality result."
"The team at the flooring boutique have been amazing! Having only just moved into the area they have been warm and welcome."
"Fantastic service and communication. We had the flooring done for the entire property and very pleased from start to finish."
"A Flooring Boutique is a real discovery. Friendly, punctual and reliable and the fitting work was really excellent, and beautifully finished."
"From first point of contact with dealing with A flooring boutique the customer service from Billy has been exceptional."
"Great service and excellent service. Billy and his team couldn’t have been more helpful and the carpets look brilliant."
"Polite, helpful and reliable, Billy went the extra mile to kindly help me out when I recently enquired on a carpet matter."
Cons:
"Overall customer service variable, follow up to anything - lucky if you get any without constant chasing."
"Tried to rip us off about the per square metre cost of the carpet. Carpet Went from £23psqm to £35psqm overnight."
Quality and Workmanship
Pros:
"The carpet fitter Damien was very professional and friendly. He did a great job, fitting it ahead of time and to an excellent standard."
"Carpets were fitted excellently and are soft and cushiony."
"The quality of the products and workmanship was outstanding. Highly recommended!"
"We had carpets fitted throughout our house, Billy and the team were brilliant throughout - great to deal with, prompt and a really high quality result with such attention to detail - highly recommended!"
"Very professional and knowledgeable—these guys really know their stuff. They provided an excellent service."
"A Flooring Boutique recently laid a carpet in our living room and we could not be happier. The service from Billy was first class."
"The team did an outstanding job, especially so in these Covid-affected times. They were professional, prompt, courteous and highly skilled throughout the process of fitting wooden flooring and a stair runner in our house."
"The Flooring Boutique team put down new carpets in our entire flat over the course of two days, including new tiling in the hallway that transformed our home. They were prompt, courteous and tidy, and the quality of the products and workmanship was outstanding."
Cons:
"Carpet fitting far from perfect particularly as skirting boards damaged."
"There were a few issues with the number of knots and colour variation on the planks of wood."
Value for Money
Pros:
"They are very honestly priced and just take care to do a great job."
"We had our old carpets replaced with laminate and couldn't be happier with the result. Billy and his team are very efficient and did an excellent job with great attention to detail – and all at a very good price."
"Great service and quality product provided by Billy and his team. Beautiful shop in Balham and Billy was very helpful and accommodating. Range of products are extensive and our carpet and new stair runner look fabulous in pink and grey."
"Very happy with the carpet installed a few weeks ago. We were a bit reluctant at first thinking an independent supplier would be a fair bit more expensive; however, the price they offered was very competitive."
"We compared prices to big high street stores and found their carpets to be great value. I couldn’t recommend them highly enough."
Cons:
"Not cheap but excellent value for money."
Product Selection and Availability
Pros:
"They have an extensive range on offer, are very knowledgeable and extremely helpful. They carpeted our whole house and even came back to help ‘rescue’ the carpet in one room after a drink spillage!"
"The shop has lots of stock and Steve really helps with picking out all the options."
"Lovely shop with huge ranges of carpets to choose from."
"The shop is well stocked with a good selection of carpets and wood flooring and Billy and his team were really friendly and helpful during the selection."
Cons:
"Originally ordered and paid deposit only to be told a few weeks later immediately prior to fitting that carpet not in stock. Who takes a deposit without checking?"