Himalaya Carpets Reviews Summary

Product Range and Pricing

Pros:

• "They have a huge range of carpets."
• "It is just the right color, size, quality and everything I wanted! And much cheaper than the competitor, which was great."
• "Good cheap."
• "I loved the range, you cannot go wrong, you will find something in your budget."
• "For me Himalaya Carpets has always turned out to be 30% - 40% cheaper than other stores."
• "Price of carpets and service no comparison to other shops I had investigated before decision."

Cons:

• "They overcharge also as they know most people won't do the conversion maths to see what they are adding on."
• "Day light robbers just randomly pick a figure out of their head and over charge by £500."
• "Also charging you way more carpet than you need."
• "They offer you free fittings but charge you £200 extra for accessories, which is basically grippers."

Customer Service

Pros:

• "OUTSTANDING FITTING AND CUSTOMER SERVICE."
• "Thank you Himalaya Carpets for a great job!"
• "Updated on telephone by sales when to expect fitting."
• "Extremely friendly staff. They helped me choose the carpet I wanted."
• "All their staff had knowledge of carpets and stock."
• "We received the kind of proper customer service we all expect these days from a modern business."
• "The shop staff are very friendly and efficient and made the transaction without any problems."

Cons:

• "Customer service skills non-existent."
• "I must have walked around without a staff member welcoming me or assisting me for over 10mins."
• "Customer service is disgusting."
• "The woman who spoke to me on the phone was often rude, belittling and had an awful habit of interrupting me."
• "Customer service dreadful, no compassion nor understanding, nor apology."
• "Really poor customer service. They don't even bother to keep customers informed about any delay."
• "The staff are very rude, their customer service stinks."

Fitting and Installation

Pros:

• "Carpet fitters were professional and took decent time in installing the grippers, underlay correctly."
• "I am so pleased to finally find a company that fit carpets so well, im over the moon with the quality of our hallway and bedroom carpets and the service provided by all the staff."
• "Their fitters have always done an exceptional job and I would recommend this company without reservation."
• "The carpet was nicely laid and the furniture put back as we paid extra for them to move and put back."
• "Just had the carpet fitted on double stairs to landing and one bedroom, 2 carpet fitters turned up little bit late but they did very good job of fitting the carpet."
• "Fitted beautiful, cleared up, very tidy and neat worker."
• "HIMALAYA CARPETS HAVE DONE AN EXCELLENT JOB WITH SELECTING THERE FITTERS AS THEY HAVE DONE A PROFFESIONAL JOB."

Cons:

• "They walked in and said we don't remove your carpet and I need to pay extra."
• "The skirting boards are all ruined where they lay the carpet so now have to re paint them."
• "When the fitters came they was very aggressive to my parents very poor fitting swearing very unprofessional, gaps near the skirt board not correctly cut on the edges complete cowboys, very disappointing."
• "The service from Hounslow staff was good,but the fitter who came to fit my laminate floor were awful,they never came on time to fit my floor,they all spoil my whole floor in my living room it's all up and down."
• "They didn't turn up on the day they were meant to with NO phone call and NO explanation."
• "To be fair their fitting isn't too bad but they do drag the carpet and gripper strips against your walls, no good if you have just decorated."
• "The fitters... tried to gain an extra £50 by taking off my room and cupboard doors."

Reliability and Professionalism

Pros:

• "We have used this Company before and will definitely use again."
• "I am really happy with the quality of their service and the carpet."
• "To my surprise i got a phone call a day before the fitting and was told that they will come to fit the carpet early morning, which was great news as this is exactly what i wanted."
• "Our service was so quick that everything was done within 24 hours, the order fitting everything."
• "Himalaya have just laid carpets at my mum's flat and they were totally professional from start to finish."
• "Fitting date agreed and carried out on time and date."

Cons:

• "I'll NEVER buy from Himalaya Carpets again."
• "Honestly do not recommend."
• "awful awful service. these people are not selling carpets but pulling the wool over peoples eyes. steer clear."
• "I absolutely not recommend Himalaya carpets everyone be careful of them they are frauds."
• "Not only are they late but they cancel last minute and are difficult to deal with."
• "Himalaya Carpets, One of the worst experiences ever! I would NEVER visit this horrendous place again."
• "I DO NOT RECOMMEND HIMALAYA CARPETS IN SOUTHALL AND I'LL NEVER BUY FROM THEM AGAIN!!"