Nando's Beckton Reviews Summary

Customer Service

Pros:

• "Service is always spot on with friendly staff."
• "Ahmed the one with the red t-shirt was exceptionally outstanding in his customer service."
• "The exceptional customer service provided by Luis truly elevated our experience!"
• "Ahmed who served us and helped us a lot was very helpful definitely going to come back."
• "We were genuinely overwhelmed by the care, understanding and attention to detail that the manager Tania put into everything."
• "I received amazing customer service from one of the employees named Gaurav."
• "Had the most great customer service today from Precious that works at Nandos Gallions reach."

Cons:

• "Overall service was a 6, would’ve been a 7 but the young lady at the till let everything down with her attitude."
• "Very unprofessional service by few members of the team."
• "Poor service."
• "Service was poor. Girl at the till had no clue what she was doing or how to do it."
• "The staff were ever so rude too!!"
• "Staff didn’t seem like they liked their job."
• "Customer service is awful."

Food Quality

Pros:

• "Food was lovely and service outstanding!"
• "Food arrived promptly."
• "The food was served with the highest quality! Thanks to Nandos Beckton staff!"
• "Great food. Great service."
• "Food was good as it is nandos and food is always tasty."
• "The food was delicious. This particular restaurant has a good reputation on its food preparation from people I have spoken with."
• "The food was cooked exceptionally well and the Fino pitta was amazing!"

Cons:

• "A chicken wrap, where only half the wrap had any chicken in it."
• "We started having flies fly around our table and almost land on our food."
• "The kids meal chicken came out cold!"
• "Ordered dinner delivery. Honestly 35£ that went straight into the bin. All the food was overcooked and oily."
• "All the sides were bad…hard rice…hard corn on cob."
• "The skin of my chicken was burnt to a crisp which left a bitter aftertaste."
• "The garlic bread was soggy and floppy, it was as if someone dipped it into water."

Management

Pros:

• "The managers deserve a pat on the back, really good team they have going."
• "Mr. Allwin provided exceptional service during my visit."
• "The management of the restaurant has improved significantly."
• "Throughout the manager (Carlos) was excellent in keeping us informed, keeping the atmosphere cheerful and going the extra mile."
• "By far the best customer service experience I have had in Nando’s truly great staff, staff member Ahmed was a very great help was able to accommodate us when we there was an error with our Queue."

Cons:

• "Clearly management need replacing or in need of some serious training."
• "Management was shocking!"
• "Tanya and Linda are both rude, belittling and unprofessional using their position as managers."
• "The manager Melissa was INCREDIBLY RUDE."
• "Nando’s clearly needs to train Tania on conflict resolution."
• "Even the manger didn't look much of help."
• "Manager Tania said there was nothing she could do to compensate."

Facilities

Pros:

• "Location fantastic with lots of free parking as per gallions reach."
• "They have installed darkened perspex shields in between tables which is lovely if you're a self-conscious person going for a meal."
• "There’s a nice enough space between the tables."
• "Free parking is a good start."
• "Very clean in here tables cleared quickly."
• "Restaurant is big, spacious and clean, great decor."
• "I love the added foot handle in the bathroom to avoid touching the door handle with hands."

Cons:

• "They need to increase the car park space."
• "The toilets are unfortunately some of the worst toilets I've seen."
• "The toilets were rank - out of the 4 toilets, one had sick, one had no tissue and the other didn’t lock."
• "Also the bathroom suffers from drainage flies, so annoying."
• "A slight trouble with this place is the lack of parking spaces available."
• "Parking is a issue with tight bays and spaces."
• "The overall condition was quite bad with some of the sofas on the tables being all ripped up and broken."

Atmosphere

Pros:

• "I enjoy the vibrant atmosphere here."
• "One of the best nandos in my opinion, always get greeted and served by awesome and friendly staff."
• "The workers are actually pretty nice down there and the spacing in terms or seating is pretty fantastic you could have a table for 20 which is great as most Nando’s don’t have a big store and the staff are just so friendly."
• "Nice, brightly lit with natural light and open."
• "Decor is always great at Nandos, they did put an extra effort to this one and it shows."
• "Fantastic amazing service the new manager Mosh is really good and the whole atmosphere has changed back to what it used to be."
• "This place has just reopened with a huge seating area. Exactly what it needed for the footfall."

Cons:

• "When the restaurant isn't busy, the staff don't always allow people to choose and sit where they want."
• "There were some loud and disruptive customers, making it difficult to enjoy our meal in a peaceful environment."
• "No waiter or waitress is available to call when needed as you cannot leave your table."
• "However, one has to wait outside for 45 minutes for a table to become available."
• "A soulless restaurant experience. Where have we gone.. Sad"
• "Limited seats yesterday, the back seating area was closed."
• "The tables for 2 people are so close that it feels like you're sitting on other people's laps and hearing their conversations."