Address: 84 Castle Blvd, Nottingham, NG7 1FP, United Kingdom
Phone: +441159411876
Rating: 3.9
based on 138 reviews.
Customer Service
Pros:
"Just spoke to Matt at Halfords Nottingham Castle branch. Good experience so far."
"Many thanks to Aidan, Pete and Sam who helped me on Saturday 29th December."
"Lovely friendly team at Halfords, informative of their services and work due on your vehicle."
"Always a pleasure speaking with this team, front of house always helpful, informative, pleasant and non condescending towards my lack of knowledge in cars and upkeep."
"The office staff were friendly, courteous and put me at ease."
"Staff was extremely helpful and polite."
"The girl on reception was very lovely and professional!"
Cons:
"This service is just very unprofessional and rude, especially that one specific staff."
"Read all the recent reviews - these men are rude, unprofessional and just trying to make money out of you."
"The staff morale is low. Customer service is the last thing on their list."
"Rude unprofessional front of house staff."
"Incredibly rude and unhelpful advisor. He was incredibly condescending and short fused - we only needed two pads replacing after a free check, but somehow that was too much to ask."
"The staff are not friendly at all. Very bad experience. Incompetent nonchalant reception staff, poor communication skills."
"Terrible customer service. Both male staff were very rude and completely ignore you whilst you’re sat waiting."
Pricing and Quotes
Pros:
"With Halford you know you are getting competitive price anyway given its a chain."
"I consider the prices I've paid always to be reasonable."
"All it cost me was £12."
"Recently had a warranty inspection which unearthed other issues, team at Halfords were brilliant, work was done quickly, price was very reasonable."
"So I went down paid the man a very good price for the work."
"I bought 2 tyres on line at a very reasonable price and pre-booked a fitting appointment."
"Massive saving and now I'v joined Halfords membership."
Cons:
"This was quoted by a receptionist between £195 and £2195 after diagnosis of my handbrake issue."
"They had the audacity to quote me £75 for a new replacement when I just bought a set of premium Bosch wipers for only £19."
"Prices not calculated correctly and expensive."
"The mechanic spoke to my wife and asked her for a bill that would cost more than 1K for MOT."
"The worst is that they kept lying about the prices for a disc repair!"
"Quoted double the price and double the time of another nearby garage."
"Price changed when picked car up."
Repair and Service Quality
Pros:
"Mechanics drew diagrams and explained things clearly."
"Very prompt fixing car after it failed its test, had it back with a new front suspension arm fitted and retested with a pass in less than 24 hours."
"They had my car on the ramp within 5 minutes and 20 minutes later the problem was diagnosed and fixed."
"The tests themselves have always been thorough and fair, and any issues pointed out and explained."
"Once the claim was processed my car was repaired within 5 hours (front drive shaft) Highly recommend and would return for any future work needed."
"The team as a whole are an asset to the Halfords brand and they are very efficient in carrying out repairs etc to a high standard."
"Used this garage since it was a nationwide auto centre. Staff polite and efficient."
Cons:
"Came back after 1,5h car wasn't even on the lift yet!"
"Booked Mot & Service. The car failed the MOT (£35) & they couldn't fix it."
"My car 'failed' it MOT on brakes when I had brand new brakes fitted 2 months ago."
"Booked a morning drop off for new exhaust, they didn't even look at it until the following day."
"They failed my rear indicator bulbs for not being the correct colour. There is absolutely no issue with the bulbs or the colour, it's very clearly Amber."
"Shortly after we started hearing a metallic scraping noise somewhere on the front passenger side."
"Bits missing off my car when I collected it and they managed to UN-balance my wheels during a full service."