Address: 162 Armley Rd, Armley, Leeds LS12 2TY, United Kingdom
Phone: +441132038000
Rating: 4.4
based on 173 reviews.
Customer Service
Pros:
"John was really helpful and friendly with me today! Excellent and fast service!"
"Most amazing staff, especially Andy and Craig! They were nothing but helpful when I called them and asked for a quote on repairs for my car."
"Quality garage and highly recommended speak to Reece or Craig both very helpful."
"Craig deserves a special mention for providing the most brilliant customer service!"
"The staff were very helpful and friendly they were very welcoming."
"All of my interactions with Craig were extremely professional and helpful."
"Really friendly staff who took the the time to chat to us about our car."
Cons:
"Appalling after sales care they never ring you back constantly have to chase things up from them."
"each email I have sent has not been replied to until I chase it a week later."
"They don't seem to care, no matter what I ask they give zero information out about what is happening."
"Wanted to buy a car from here about 2 weeks ago, was genuinely interested but felt the price was a bit high. James was aggressive and rude."
"The person I dealt with was quite rude and condescending."
"Every time I rang to ask them how some of the warranty work was going they always promised to ring back 10 or 15 mins later and not once did they ring me back."
"Service when ask you to buy car excellent. After sale is rubbish."
Car Quality and Maintenance
Pros:
"Have a good range of cars for sale. Nice showroom and waiting areas for customers."
"The car was in great condition for its age I was informed they do all the checks and replace everything that needs to be done before the car is sold which it was."
"Can't rate these guys highly enough - have been using them for MOTs and services for the last several years, work is always completed quickly and to a good standard."
"The car was beautifully presented, cleaned and polished inside and out and even had nearly half a tank of fuel in it on collection."
"all the work that I have had done has been faultless."
"I had a very good experience at brooklands all there staff are very friendly and I’m very happy with the car I bought it drives lovely and I’ve not had any problems with it would highly recommend."
"Had my car mot'd and serviced by these guys last week."
Cons:
"The car was not serviced before I bought it."
"Avoid this company at all costs. Car was making a noise after picking it up after ten minutes, took it back to be fixed at least 3 times after requesting a refund and wasn't even offered compensation to cover the cost of the 60 mile round trip PER TRIP."
"Bought an expensive car in full payment off them and had to take it back several times... leaking gearbox oil, odd wheel nuts on and a random locking wheel nut on that were literally finger tight."
"These are like the rogue trader cowboys trying to knock motors off as genuine and well serviced but they hide problems and poorly service them."
"Worst car I have ever bought paid top price for the car looked lovely but everything wrong with it."
"The engine was knackered."
"Bought a car that had a problem since the first months. The warranty was useless because they didn't understand the problem."
Value and Pricing
Pros:
"Received excellent friendly efficient service... at a very reasonable price £100-200 below similar garages."
"Pricing is competitive and was not paying over the odds compared to dealers."
"On top of all that the car was a real bargain too."
"I’ve never been to a garage who do such a stellar job for such a fair price."
"Excellent friendly efficient service from booking in and driving away with new clutch at a very reasonable price."
"Absolutely fantastic service at a very reasonable price."
"The price is reasonable and best of all they always give my car quick clean inside and out!!"
Cons:
"The only negative I would say is that the pricing could be clearer."
"The only slight issue I have is the £149 admin fee which it says on their website but not AutoTrader."
"Prices on cars did not reflect prices shown online."
"Car been bought couple years ago. Promise MOT for one year but end up 3 month MOT fail. Cost £600 to pass the MOT."
"Bought a car within 4 weeks gearbox went was still within warranty but they said they couldn’t do anything about it."
"After six months still dealing with the same problem... I also did the mot in the mean time and it failed costing 200 quid on the top of the rest because I was going around with rear coil spring broken."
"Don't buy from these guys! Misleading information on their ads, when returning a car for misleading information they ripped us off with £700 less than what we paid for it."